‘Workplace’ Articles at Everyday People, Page 12

When Kids Grow Up . . .

What happens when kids grow up? They become our employees !!

I find it fascinating in the workplace today that HR practitioners have lost sight of this reality. How much time of your day is spent on behaviors that seem childish? When you look at the policies and procedures you write, are you doing it for a better workplace, or trying to address those who won’t behave ??

This list of “what if’s” can string on and on. And, often in our workplace it does !! When you ask people what they think about employees, it isn’t positive. That is really a shame. It’s a shame because we’ve allowed the workplace, and HR, to be driven from a negative filter. It’s the “let’s see what’s wrong and address it” model.

This past week I had a great opportunity to speak at the INSHRM Leadership Day for their volunteer leaders. We laughed, howled and learned together. I showed them my newest HR “tool” that has proven to be very effective. I doubt you’ll see it in many of the blogs, publications and theoretical models that keep churning out in our field. Take a look . . .

It’s a Kaleidoscope !! A toy.

You see, I’ve been giving them out to the managers of our stores because I want to have them “look at things differently.” When I handed out the first batch of them, I did the HR thing and started jumping to the next point in my presentation. I had to stop because I turned around and each person had their kaleidoscope pointed up toward a light, and they were twisting it to see what new shape would appear next. There were a lot of “oohs” and “aahs” coming from this great group of Team Members.

Then it hit me again . . . what happens to kids when they grow up ??

A better answer is that they still love to play !! They love to laugh and have fun !! They want to enjoy what they do and it’s fairly obvious that most workplaces have taken this inate element of who we are as people and controlled it.

Our WORK is more important than bringing ourselves to work. We’re so used to creating and designing new systems that we have lost sight of the simple fact that kids like to play.

So, this week go out of your way to laugh !! I mean it. Instead of looking for the next great team building exercise, have fun yourself !! If employees see you having fun, they’ll be curious and wonder what’s happening.

Trust me. If you do this, it will change your perspective and how you look at HR, at employees and at work !! Be a kid !! You are one anyway !!

Opportunity or Task ??

“People. They’re all around us every day. It’s as if we HAVE to deal with them !!!”

Sound familiar? Sound like you? Sound like most people in the workplace . . . and HR? It’s not surprising. The workplace is filled with people. It’s an amazing fact. They desperately want to interact, communicate, perform and excel. But, most of our efforts each day are to limit, thwart, conceal and conform. Why is that?

Do you know that the 1st thing the vast majority of people do when they take that first step out of the car to enter the office is to heave a massive sigh and drop their shoulders resigned that they are off to WORK once again. We do all in our power to make sure that people are in line, on task and diligent. We overlook the chance that they are creative, intuitive and willing.

I think it’s because we treat the interaction between people as a task and not an opportunity. We dread the possibility that someone will want us to stop, spend time with them and listen !! Our e-mail, twitter account and texts are vastly more important than the conversation we are “stuck in” right now. We are so horribly distracted and long for impersonal means of communication, that we will do almost anything to make sure we keep things short and sweet in person. Ironically, we wonder why people never change the behavior we see in them that we wish would improve !!

The fact that this must change in the workplace is a gross oversight in HR !! In our quest for “engagement,” we refuse to genuinely interact. By making things a program, we miss the opportunity to take things in, relish and reflect on what is said and then act in tandem with others.

We tend to say, “Well, if Steve would just change, then I could make things work between us.” (or something similar) The fact is that we need to take the initiative and first step to look at others (even the really difficult ones) as an opportunity each and every time we interact. People deserve this to be honest.

So, this week, drop your task list even though it will make most of you twitch a bit. Look around you. Find the sea of people that are a vital component of you are and what you do and dive in !! It will get messy, challenging and even overwhelming. But, the outcome is worth it !!

Hot Chocolate Made With Milk !!

A few weekends ago an amazing person passed away !! She influenced more people than she ever knew and she never would have taken credit for any of it. Did you see her passing in the press/social media? No, I’m sure you didn’t.

You see, it was my Aunt Elaine.

After 81 phenomenal years, Aunt Elaine moved onto the next stage of life where I’m sure she was welcomed with open arms !! I was at the SHRM Leadership Conference when her funeral services were held and I was disappointed to not be there for my extended family and the myriad of people who came to show their respects and shine as an example of who she touched.

You see, my brother and I were incredibly blessed when we were very young. Our Dad, a Vietnam Vet, passed away in 1968 after losing a battle with Hodgkin’s Disease cancer. We were 4 and 2 at the time. Living in the mighty metropolis of Luckey, Ohio (yes, it is a town) would have been difficult for my Mom to raise two young boys except for our incredibly tight knit family. Most days we were with my Grandma and Grandpa as Mom went to work. However, we were often at Aunt Elaine’s , a mere mile and a half away as well.

I fondly remember spending the night and waking up before dawn with my cousins to go out and work in the barn doing chores to care for the farm animals. It was hard work for a young boy, but every aspect of it was spectacular !! The warmth, the smell, the sounds – all of it permeated every inch of you and made you feel connected to the life of being a farmer.

After chores, we would all bounce back into my Aunt and Uncle’s simple farm home to a table overflowing with food !! Farm fresh eggs which we had just gathered, bacon from the farm, toast from homemade bread and of course – hot chocolate made with milk !! The chance to have breakfast, or any meal, at my Aunt’s house was an incredible treat. We thought this was “normal” for when we were at the farm and revelled in it !!

Why does this all matter ??

You see, we all leave a legacy in our lives whether we choose to or not. My Aunt Elaine touched countless numbers of people with her laughter, her charity, her positive glow and outlook on life and her love for family.

In HR we work around people every day and we have the chance to be a positive imprint on their lives. We often think that by focusing on the “business” of what we do is more important than caring for others as people. Just remember – that leaves an imprint as well !!

So, this week, what can you do to be that simple mug of hot chocolate? Be intentional and value all of those whose lives you touch !! It will matter eternally !!

All you need is . . .

This past weekend, some friends of mine and I went to a local pub. Our intention was just to catch up and share a few adult beverages. When I got there, my friends were all excited because the pub was doing a music trivia contest. A DJ played a snippet of a song and your team had to guess the song and the artist.

Now, for those of you who don’t know me very well, I’m sort of a music freak !! I have music playing constantly. In the house, in the car, while I’m doing yardwork and ESPECIALLY in my office. (We’ll get to this in a bit . . .)

My friends knew that I was really into music, so we jumped in eventhough we missed the first round. By the end of the contest we moved from missing the first round to placing 5th out of 20 teams. To say I was geeked was an understatement !!

The true highlight of the night though came during The Beatles “speed round.” Ten songs with just a small bit played and you had to guess. During this round, more than the others, the patrons of the bar sang every song out loud. It didn’t matter that we were competing against one another. The music brought everyone together.

What does this have to do with HR ?? EVERYTHING !!

To often in the workplace, we focus on what pulls us apart. In fact, some people in organizations count on this fact because if they can try to get people to see what bothers them, then you won’t even attempt to look at what draws you together.

To be honest, this is draining and defeating. To constantly be at odds with others within your organization, and possibly in your own department, is detrimental and leads to discord and other nasty things.

What things do you have around you that bring folks together? Is it music? It is another cultural tie that people rally around?

Remember, there will always be folks who won’t join in to the ties that bind others together. The trick is to move toward the ties and let them be. In time, they will either not like the positive direction you’re going, or you can sit with them and say, “We’d love to have you be a part of this.” And show them what they’re missing.

I don’t apologize for the music that emenates from my office. In fact, I keep it going even if I’m not in there to enjoy it. HR has the responsibility to set the constructive culture of a company and show how people can bring their indiviudal nuances and strength to make the “song” even better !!

The Beatles kept it simple in their classic, “All You Need Is Love.” The question you have to ask yourself this week is . . . What do we need ???

Image courtesy of Society 6

It’s Just Dough !!

Have you ever made a comment thinking it was innocuous, but it really had damaging effects ??

Let me help you out with this. Your comment usually starts with “It’s just . . .” You don’t mean this to be harmful, but you don’t see how your position is calling the situation simple or “below you.”

I’ve heard people say, “What’s so hard about what you do? I mean, it’s just HR !!” Needless to say, I didn’t feel to good about how that person viewed me or the work that I did. You see, this post isn’t an indictment of others, it’s a confession of my behavior.

At LaRosa’s, we have a bakery that makes our pizza dough. The great Team Members that work there start as early as 3:00am and the 2nd shift wraps up around midnight. They make thousands of pizza doughs a week. One of the positions in the plant is along our two lines where the dough balls get flattened and then sent down a conveyor and people stretch and shape the doughs as they pass by.

Imagine if this was your job. Now, imagine if you stretched dough for 40 hours a week for 20+ years !!

Could you do it? I am at the Bakery often and there have been some Team Member issues, as there are in all locations. People one day were having conflict over how one person on the line stretched dough vs. another person. I said, “Seriously? It’s just dough !!” The brilliant Admin. Asst. who works at the Bakery quickly corrected me. “No, Steve, it’s their job and they want to make sure that it’s done right. It matters to them.” You could have seen my shoulders sink into the floor because I knew she was right.

This weekend I went to the retirement party of one of our doughline Team Members. She has been stretching dough for over 20 years. I came to realize that without her, and others who do great work, I wouldn’t even have a job. If we don’t have dough, we don’t have pizza !!

Look around your organization. Are there people or positions that you feel don’t contribute much? How arrogant is that? If you’re in HR, you should feel the weight I felt when I made this trite comment.

ALL people add value !! ALL of them !! It’s time we did our best to rid our companies and our profession of any more of the “It’s just” comments.

I felt very fortunate to be invited to Joyce’s retirement and loved seeing her pass to her next phase of life. What she did was critical to the foundation of our company and our customers. I will never belittle someone and what they bring to work again. How about you?

Talent Takes Time !!

This weekend I had an incredible time with my son and 5,000 other Boy Scouts at Peterloon. This isn’t a post about scouting, it’s about talent.

You see, this weekend my son was the “Senior Patrol Leader” meaning that he was in charge of the entire weekend. He made sure everything was packed, ready to go, the camp was set up and the boys/adults had a productive time during the event. He had to organize activities, keep track of details, encourage great behavior and address behavior that was a little more “challenging.”

During the camp tear down, I was about to “direct” some scouts to take care of things, when my son stepped in and said, “Dad, that’s not what we’re going to do. That’s not a good use of our time. I want to see the boys move the dining flies, tear down the chairs and then put things in the trailer. Then we’ll eat. We need to get these things done so we can stay on track.”

Did I mention my son’s 15 ??

This is the same young man who has done all of the goofy things boys do. He’s incredibly funny, creative, witty and caring. I am sure he will be successful in whatever he chooses to pursue. His ideas are so far out of the box as to how to approach people that he finds people following his lead and innovation.

He’s a great example of why talent takes time. If you would have told me that my son would become the young man I saw taking charge this weekend when he was young, I would have laughed out loud !!

Too often in organizations, HR follows the bright shining star who bursts onto the scene. Everyone follows this person exclaiming their talent and the gold mine of leadership that he/she is sure to be for years to come !! At times, this plays out. However, too often the supernova is just that – a super nova. They dazzle, draw attention and may do something short-term that astonishes everyone around and has great initial success.

Talent happens over a slow burn. Talent is sustainable. Talent is consistent and remains constant . . . over time.

So, when you clamor for the next “Talent Management” seminar or best practice, step back and review the employees around you. Who is that person or department that consistently builds others up? What person(s) make others shine through bringing their whole team along? Are you trying to develop a series of supernovas, or true talent?

I can’t wait to see what happens in the future for my son. I know it’s impossible to predict. He’s surprised me so far. I’m sure the great people around you will surprise you as well . . . if you just look out for the talent all around you !!

Don’t You Forget About Me !!

Over the weekend, I saw the new movie Pitch Perfect. Part of me wanted to see it because I love comedies, but the other part of me wanted to see it because I was in a Show Choir – the Varsity Singers – during high school. It seemed like a great combination, and I was right !! (Make sure you see this flick !!)

What made it EVEN better was the reference to an essential movie that I lived through – The Breakfast Club. I was surrounded by all of those characters in the movie, and let’s just say I could “connect” with Anthony Michael Hall.

The key theme in this legendary movie, was that these people didn’t even know each other until they were forced into a situation during detention. Even then, they had incredible filters and stereotypes of what each person was like, or so they thought. The Pitch Perfect movie plays on this by pulling together another unlikely group of people together to make an amazing team !!

Too often, as HR professionals, we want to group people together in our organizations instead of celebrating their individuality. We’re concerned that if people don’t “play by the rules” or “fit in,” then they’ll surely be trouble makers. Also, in the classic closing song by Simple Minds, the lyrics remind us not to “forget” people.

Organizations tend to reward, promote and recognize those that are the most vocal and visible. The people who may be the true talent who underpin those that are public are often relegated to anonymity. Since they never speak up, we are okay with it.

This needs to change. ALL employees have the opportunity to add value. ALL employees !! These great, unmined talents need someone to take note of who they are and not “forget” them. This is squarely upon our shoulders as HR people.

I’m not talking about the exercise where everyone shares on every answer during a meeting or training session. I’m talking about seeking these employees out intentionally and giving them our attention to let them know that they matter !!

So, this week, be like the end of The Breakfast Club !! Break down the filters, seek out the greatness that works all around you and lift them up !! They’re waiting for you !!

Where Everybody Knows Your Name !!

This past week was the Ohio HR Conference. It was phenomenal in each and every way !! This was my 14th year as either an attendee or SHRM volunteer at the event. There are so many aspects of the conference that resonate with people ranging from the great programming and professional development opportunities, the gigantic themed resort at Kalahari or the social times together.

I’m fortunate to have several of the speakers as friends, and I made sure to ask them what resonated with them. More often than not, they said that they felt truly welcomed and a part of the fabric of the Conference. (Side note – we invite the speakers to stay all week with us at OHSHRM and let them attend sessions, social gatherings, etc. just like the attendees) Now, we have speakers who don’t do this as well, but the ones that do notice the vibe.

Growing up in the 80’s as a young adult, I was a HUGE Cheers fan. Every episode of the sitcom was great because the cast of characters wanted to see each other and share their lives and experiences. Even the theme song captured the “culture” of their beloved Boston pub . . . “Sometimes you want to go Where everybody knows your name, And they’re always glad you came; You want to be where you can see, Our troubles are all the same; You want to be where everybody knows your name.” Theme by Gary Portnoy and Judy Hart Angelo.

HR people long for that camaraderie just as everyone else. It’s great to have a culture that promotes that because the hope is that those HR pros can continue that effort in their organizations !!

You see, sometimes the best “professional development” is to remind us that we need to recharge our batteries and be welcomed. This coming week, make sure to be welcoming yourself and show employees the value of being welcomed each and every day !!

Go Tagless !!

I love the new campaign from Hanes with Michael Jordan. The most recent ad shows a man trying to cook at his grill while the tag is telling him everything to do. (Watch it here).

The “tag” line at the end of the commercial is fantastic !! “Tags are annoying. So we got rid of them.”

The message sticks with you and you see yourself nodding as the tags in your clothes mysteriously start to itch. But I digress . . .

We tag people all the time (or label them). It happens in all facets of life, but especially in the workplace. By labeling someone, we feel we can contain them and that they should fit in our box of who we think they should be. I’m not specifically calling out the classic EEOC categories here either. We put labels on people and expect them to live within those. Most of the time those labels aren’t communicated either. They are just whispered by management, or they are our filter on performance reviews.

HR has a chance to really impact an organization when it comes to removing tags !! However, we need to start with ourselves. You can’t expect others to follow this movement, unless you first remove your own tags.

For instance – remove the tag that you’re “only” in HR. We are a vital facet of all organizations due to the simple fact that they have people. If they have people – they need HR. Secondly, remove the tag that you only exist for either management or employees. You exist for ALL employees and can therefore be a consistent force and voice for all levels of the organization.

When you’ve removed your tags, then look at the various HR systems in your Company to see where things need a little trimming. Allow your employees to develop, grow and move throughout the company instead of making sure they fill a certain niche. It doesn’t mean promoting everyone “up or out,” but it does allow people to excel by taking on work where they can add value and utilize their strengths.

One “tag” you should keep is “genuine.” It’s missing in many corners of our profession, and it needs to be sewn back on. Helping organizations remove their labels is essential and it is an area where we can shine !!

What do you say? Can you do it, or do I need to have Michael Jordan come over and say, “Hand it over.” Go tagless with me. It rocks !!

One Small Step . . .

This weekend one of my heroes passed away – Neil Armstrong. Maybe because he was a farm boy from Northwest Ohio, or because he was proud to be “nerdy,” or because he was humble and genuine.

I vividly remember being in my Grandfather’s house in tiny Luckey, Ohio with my aunts, uncles and cousins crowded around the TV as Walter Cronkite reported the landing of Apollo 11 on the moon. When Armstrong actually came out onto the ladder and began moving toward the surface of the moon, there was awe and silence in the house. After he uttered his immortal words and stepped onto the moon, my Grandfather – the epitome of the hard working farmer – just kept saying, ” I’ll be damned. I’ll be damned.” The general disbelief of what we all just saw was burnt into our lives forever.

If you’ve ever seen interviews with Armstrong after this life- changing event, he remained unassuming, thoughtful and curious. He wanted to see people continue to stretch boundaries, just as he had. The Armstrongs live about 30 minutes from my current house just outside Cincinnati. So, this legend, was living a regular life and that is a great example !!

When he said “One small step,” he inspired a nation. It makes you think. What could I do if I took one small step? So often, in our lives, and especially at work, we think that change has to occur in giant chunks, or earth-shattering movements. In reality, it only takes those small, incremental steps.

What are some steps you could take in HR to be this type of “explorer”? Could you make sure to say “Hi” to ALL of your employees (and not just the ones you’re comfortable with)? Could you challenge something that needs to be corrected, but no one will step forward? Would you join a local HR chapter, go to a regional or State Conference to meet other HR folks?

The questions and efforts are all within our reach. This week, find your Neil Armstrong moment and take one small step forward in some area of your life. Who knows – it might end up being something that is a “giant leap for all mankind” !!

Image courtesy of NASA