Tag: Leadership

Calm in Chaos

When I was younger, I loved playing softball. I started when I was in college, playing on co-ed teams. Post graduation, I joined my cousin’s team for his law firm, a co-ed team we had with Young Friends of the Zoo (a volunteer group), and a men’s team through my church. I loved the pace, the camaraderie, and the chance to be a little “athletic.” Please note that I was never the best person on the team. Far from it. I could hold my own in the field and was a bit of a secret because I was one of the few left-handed players in each league.

I loved being on teams and competing. In some teams I was on, the focus was far more social than trying to take the league title. It was a nice balance to the men’s teams I was on that tended to be far more competitive. Quick reminder – these were softball teams. That didn’t seem to matter to some because their competitive juices would jump to the surface the moment the lineups were set. I enjoy winning. I don’t know who doesn’t. However, to win at all costs and with any level of behavior, not so much.

One other odd facet of playing on all of these various teams was that I usually became the team coach or manager. I was never the person who started the teams, but sometime during our season, I landed in the coaching chair. I loved it. This gave me more excitement than playing the games because I had the opportunity to check in on each member of our team to see how they were doing as humans. I’d go out of my way to ask about them, their families, their jobs, and keep track of how things were going. Making sure we were a unit was far more important to me than focusing on the few superstars we had on our roster.

One of the teams I was fortunate to lead for 20 years was always at the top of the standings. We were usually playing for the championship every year. We weren’t the most talented team ever. We were consistent and played together. I made sure we took time to encourage each other, whether we were batting or out in the field. I made sure we emphasized sportsmanship regardless of how the games progressed or the final outcome.

In most leagues, you find that you’re going to have one or two rivals. It just happens. Ironically, in our church league, we had such a rival. Our ragtag group of guys would take the field with the other team, who evidently had more financial backing than we did. Crisp uniforms, great equipment, etc. They were uber-competitive !! Trash talking, coarse language, and making fun of when our players performed at a standard less than they thought should be as elite softball players.

One time, as we were playing each other for the league championship, the tension was building each inning. My players were getting very frustrated with the tone and approach of our rivals. You could feel it was about to boil over and explode when I called a time-out. Instead of pulling our team together to rally them to stay calm and continue playing, I walked out to the center of the field. This was not how these were supposed to go.

I stood there and addressed our rivals and our team. I explained that there was no reason for this level of anger, frustration, and poor behavior. We were playing for our churches. It didn’t reflect who we should be, and I stated that if it continued, I was going to have us forfeit. We weren’t going to be a part of this. By the way, we were winning at this point.

A silence came over the entire field. The umpire came out to me and said, “I got this.” He called the captains of both teams together, and we had a reset. The game continued and was far more enjoyable. In the end . . . we lost. However, we kept calm in the midst of a very tense situation. As we shook hands after the game, the guys from the other team apologized, and we made peace.

Now, I understand that tensions rising during a church softball game isn’t “chaos.” Most people who consider things chaotic aren’t truly, but they are for them. We all encounter times in our lives where chaos erupts. The question is, who will lead people through what they are facing? There are far too many people who look to the loudest, most charismatic voice in the room. They may be loud, but that doesn’t automatically translate into leadership.

There’s also a difference in asking people to just calm down. That’s not helping either. We need to be leaders who remain calm ourselves. Take time to listen, assess, and then step in. By being the one who keeps calm during times of chaos, you’ll find people identify you as a leader. One that they can follow confidently.

Today, chaos seems to be happening everywhere. It gets more attention than those who choose to be calm. Stay strong. Be calm. Step in. Lead.

A Snow Day Reminder

My wife and I were hunkered down this weekend, anticipating the predicted winter storm. We were told that we’d get over a foot of snow. Now, living in Greater Cincinnati for the majority of my life, I have become skeptical of weather reports like this. In fact, several of the meteorologists slyly joked that we’d all be in our homes, wondering if the massive amount of snow would truly arrive.

Well, it did !! It started very slowly and then built up overnight while we were asleep. Sunday morning revealed a deep blanket of snow everywhere. That wasn’t even the end of the weather adventure. It continues to snow and accumulate as we saw more and more objects disappear under the encompassing white covering. Thankfully, we were safe, warm, and kept our power throughout the storm.

This weather was the talk of everyone around here on social media. Church services were canceled, stores and restaurants closed early, and we were sure all of the surrounding schools would be closed on Monday. This story isn’t unique. This particular storm reached across the majority of the U.S. with frigid temperatures, ice in many forms, and challenging circumstances.

The snowstorm forced me to slow down and reflect. Something I don’t do nearly enough. I was struck by the fact that while I was stuck in my house for a period of time, there were many who continued to work. People who, a mere six years ago, were considered “essential.” The road crews, public workers, hotel staff, hospital employees, and police and fire crews. That doesn’t even cover all of the folks who remain the backbone and foundation of the work being done all the time.

Once the pandemic receded into some form of normality, we quickly slipped back into a mindset of a work environment that is predominantly focused on professional-level office jobs. This is backwards and upside down. With 80% of the workforce occupying non-office roles, the focus is misplaced.

Honestly, wouldn’t it be better if every role, job, industry, and occupation were always considered essential ?? Why do we continue to only value people in certain roles when an emergency occurs? We’ve become so narrowly focused as a society. The only things that get our focus are those that affect us personally. We don’t take the time to raise our heads from the daily grind we find ourselves in to acknowledge or recognize the contributions of the many people around us. We still have the expectation of “getting things done” far more than valuing the talent and effort everyone brings daily in their given occupation.

No more. I want to be a person who happens to work in HR who is grateful and benefits from the work of those who don’t hold office positions. We all should have this mindset !! Let’s do what we can to turn the tide so we don’t have to have the next catastrophe hit in order to see the people who make up our foundation. Value everyone. Make sure they are all essential !!

One Scoop At A Time

This weekend, we had our second significant snowfall. I’m personally very geeked about this because I grew up where snow was a regular occurrence. People in Cincinnati state they love getting snow . . . until it happens. When it hits, you see chaos ensue. People are unsure how to drive, and everything grinds to a screeching halt. The TV meteorologists are in storm mode. They fill the airwaves with doom and gloom. You’re told you’re about to face the apocalypse, when it’s just a few inches of snow.

Growing up, my dad taught me the art of shoveling a driveway. He was meticulous. He had the expectation that when you were done, the entire surface would be as clean as possible. No straggling trails of snow remnants were allowed. My brother and I would often have to go back out to get those tiny trails of snow that come off the edges of your shovel because we weren’t really “done.” This left a giant imprint on us. There was merit to this, which was laced with a layer of undue pressure.

So, when the garage door creaked open this morning, I saw a blanket of white facing me. I turned on my Spotify playlist (Brit Pop Indie 90s in case you wanted to check it out), started my workout app on my watch, took a deep breath, laid down the blade of my snow shovel, and made my first scoop. We received five inches of snow, which is fairly significant for us. On top of the volume of snow spread out across our driveway, the final two feet was dense and massive because the township snowplow had deposited all of the snow from the road firmly at the apron of every house on the cul-de-sac.

I set out to tackle the task before me, feeling the frigid temperatures with every breath I took. Oh, did I mention that it was zero degrees when I started with a wind chill that made it even colder ?? Not complaining. Just setting the stage. Steadily and slowly, I made my way across and down the driveway. I broke it down by sections, making sure that each one was cleared completely (could hear my dad’s voice in my head). I was making great headway until I hit the gunk deposited across the apron.

My activity had gone from eagerly pushing the snow across the width of the surface to barely moving at all. The rest of the snow gave very little resistance to being moved. This mix was significantly different. The weight was tripled at least !! Therefore, you had to move it one scoop at a time. You couldn’t even toss it across to an edge. It had to be walked over and deposited.

There were a few moments of labored breathing, and I felt like walking away. I could drive over it. Why overexert myself? I knew this wasn’t a realistic option. I needed to make sure the driveway was cleared. So, I kept at it methodically. Bit by bit, the apron started to appear. In the end, it took me an hour to finish shoveling. I was ready to be done. Frozen fingers and face were getting the best of me. However, it was done.

As I dropped into a chair in my family room to recover, I thought about how my shoveling was a lot like a healthy approach to work. We see the expanse of a problem sprawling out before us, just like a snow-covered driveway. We have an urge to make large efforts to clear out the problem as quickly as we can. Expediency is the drive. It’s not feasible, but we convince ourselves that if we work hard enough, we can knock it out.

The reality is that the problem needs to be addressed in a measured way. Even though this takes more time, the result is better. As you start moving the light objects in your way, you make progress easily. When things get a bit more difficult, you pause, evaluate what’s needed, then make the next scoop. You may get a bit anxious and frustrated because the end of the project is in sight. Continuing to stay disciplined and measured is needed all the way until the end.

When you adopt this approach, you’ll see that the project has been cleared with no straggling trails. This week, step back and see how you’re approaching work. Be more measured. Make sure to take one scoop at a time.

A Handwritten Note . . .

A few weeks ago, I joined a Zoom call on a Sunday night. Before you jump to conclusions about work/life balance, give me a second to give you some context.

The call was set up to celebrate one of our peers, Mary Williams, who was retiring. It broke into my weekend, but there’s nothing wrong about that interruption at all. I was geeked when I got the invitation to spend some time to thank and encourage Mary for how she’s touched my life and the lives of countless others. Mary is a rare human who takes an immediate interest in YOU the moment you meet her. She’s had a fulfilling and successful career as an HR practitioner ending her time with the appropriate title – Head of People at her company.

Mary and I have been friends for years through volunteer leadership roles, social media connections, and especially as “fierce” rivals as to who was the #1 fan of the exceptional HR Social Hour podcast. (Mary was, and remains, #1 and I’m a reluctant #2 – although I’ll keep pressing.)

One of the many gifts Mary possesses is that her personal touch in the lives of others is expressed in a way that has become a lost art form. She sends you cards. Cards that are handwritten. Cards that bring a smile and also heartfelt tears at the same time. If you get a card from Mary, you can hear her voice as you read the thoughtful note she’s penned inside – just for you. Every person who was able to join the Zoom call shared how Mary’s cards and handwritten notes personally meant the world to them.

The card above is what she sent me, and I’m sure others, who were on the Zoom call that Sunday night. She was thanking me for taking the time to be there for her. She’s incredible and leads me to this thought . . .

Are you giving a personal touch in how you practice HR ?? If not, why not? I know we may have apprehension if we “put ourselves out there,” but I have never found that to be too big of a risk. People want to know they matter and that they’re cared for. It can’t be a thought. It deserves an action.

We have pulled back so far from making our profession human. I think this diminishes our impact and relevance. It honestly doesn’t matter how quickly you can process a spreadsheet or write another policy. That’s going to continue with ease. People are yearning for a personal touch from you. I feel that more and more, our ability to do this naturally will be the key as to whether companies should even have an internal HR function.

I’m not kidding. I feel we’re at a critical crossroads. If we don’t bring the human element to life in our companies on a daily basis, the majority of the rest of our jobs could be outsourced. It’s that essential. Stop being someone who is only technically astute. Give that same attention to being human yourself. Then, take time intentionally to connect with the people around you. Be a people-first HR leader all the time !!

This week – send a card, give someone a handwritten note, make an actual phone call, or take time to visit someone in person. Be the kind of human Mary is and see what a lasting impact you’ll make.

You’re On the Team !!

My life is surreal. Seriously.

For the past several years, I’ve been fortunate to give presentations around the country. I get to live out a dream I’ve had to be a public speaker. Each time I am asked to speak, I’m both geeked and humbled. Humbled because I never want to take any opportunity for granted. Geeked because I get amped up any time I get to meet my HR peers.

This week, I was invited to speak at the HR Conference for Major League Soccer (MLS) !! Our local team, FC Cincinnati, was the host location. It was so cool to have the soccer stadium as the environment where I gave my presentation. The room was filled with HR practitioners from each of the 30 MLS teams as well as folks from their corporate office. I was given 90 minutes to fill to kick off their event.

We had a great time laughing, sharing stories, and bonding as HR peers. I gathered all of my office toys, talked with a few of the attendees, and headed back to my office. After the experience, I opened a small, branded FCC bag to look at what was inside. I was giddy because I knew in advance what was there.

When the HR team asked if I’d consider being a speaker, they asked if there was anything I’d like. I took a chance and made the ask. I wondered if I could get a personalized FCC jersey. I was stunned when they asked what size, what color, and what number I’d like !! I quickly stated I’d love a blue jersey with my fave number 31. It was the number I wore all the years I played basketball 40+ years ago.

When I pulled the jersey from the bag, I was overjoyed !! It was an example of “being” on the team. It also made me contemplate what it means to be on a team of human resources professionals.

When I began my career, I was an HR department of one for my first several years in the field. I never understood or knew that there were other HR pros anywhere close to where I worked. I made a conscious choice to step out and explore the possibility that others did what I did. It was the best personal and professional choice I made. I soon found out that there were countless others practicing HR across the globe.

This reality excited me, and I assumed it would excite others just as much. I was mistaken. You see, I feel that the HR profession is still far too isolated and fragmented when it doesn’t have to be. I think this is because so many of my peers continue to keep their heads down, buried in the work for which they’re responsible. I appreciate people being diligent. You should be. However, there’s no reason to be disconnected from others who also practice HR.

We’re all on the team !!

Jeff Berding, the co-CEO of FC Cincinnati, stated something that rang true with me and those in the room. He stated that there is no better time for HR to lead and thrive because we’re the profession that cares for people. He’s right. It’s always been the case. It’s just a matter of whether we see ourselves in this same light.

You aren’t alone. I feel tied and connected to the 50+ people I met on Friday. I extended an invitation for them to connect with me on purpose. I ended my presentation with this encouragement.

“Don’t leave this conference only having talked with the people you already know and work with. Reach out to the others here. Get to know them. You’re all on the same team. The team of HR !!”

This week, make sure to know I consider you on my team if you are an HR peer, regardless of where you work, where you live, or what industry you support. Teams pull together. Teams lift each other up, and most importantly, teams thrive !! Get your jersey. Put it on. Take the field. People are waiting for us !!

Set the Tone

This past week was just like most weeks. My wife and I got up early, got ready for the day, and went to work. When we got home we greeted each other and then figured out dinner. One of those days I was able to get home a bit early and I started dinner. I wanted to have things ready for Debbie before she got home herself. Things were almost ready to be served when she arrived.

She greeted me warmly but I didn’t reciprocate. There was no reason for that. She hadn’t done anything other than open the door and say, “Hello.” I was in a dark, somber mood out of nowhere. Nothing had caused it. The dinner was easy to make. There was no reason at all. It just happened. Unknowingly, I had set the tone for the rest of the night. I’m not proud of that but it happened.

Ironically, later that night I was watching a DVD (yes, a real DVD) to get ready to teach as a substitute for a couple’s group we’re in at church. In the video, the speaker shared the most astounding fact. He said, “You set the tone for the night within the first 30 seconds of when you arrive home.” My heart sank. His sage words could not have been more timely. I don’t think it was even 30 seconds before my somberness set the stage.

I share this because we often talk about wellbeing at work. It’s the hot topic at conferences and also in blogs. All of this focus is needed and has been for years. What I don’t see being talked about though is our wellbeing outside of work. We’re all far too busy if we were honest with ourselves. From the moment we wake up, we’re “on.” Our minds start to race and we grab for our phone to see if we missed anything after another night of restless sleep. We convince ourselves that every, single second has to be accounted for, and we can’t afford one wasted moment

We make each situation we encounter monumental whether it is or not. We feel this gives us purpose, drive, and value. There’s rarely any example where we slow down and catch our breath. Then, we head back home after this unending pace. (Note that this same hurriedness is true for those in remote and hybrid roles.) Work is “done” for the day and we return to our lives outside of our regular working hours. We may go back to a spouse, a partner, kids, our pets or just our abode.

Without pausing and winding down somewhat, we’re sure to come in hot. There’s no reason to do this. You can make the time to pause. You can. The question is – Do you want to?

For me, the answer is “Yes.” I started this discipline that day. First, I apologized to my wife for being in a funk. Secondly, I shared this story with our group so they heard a real-world example of what we were learning. Third, I’ve been pausing and making sure to remember that I can set the tone quickly. I want those first 30 seconds to be great from now on.

It’s working and I’m also starting to use this approach to interactions at work. Taking just a moment to break the pace is a simple practice, but it will take discipline. I would rather set the tone versus having people feel they have to react. How about you? Are you willing to set the tone?

We Should All Be More Fair

Last weekend my wife and I got to visit one of my favorite places on the planet – the Indiana State Fair. We went with our daughter who lives in Indy along with two of her close friends. We made sure to get to the fairgrounds early and even then there was a line of cars over a mile long slowly crawling to find a place to park. We missed our turn and ended up going down a side road through our own slow crawl. A police officer who was helping with the traffic snarl asked me if we minded veering off to the right and parking in a person’s yard. He told us we’d have to walk awhile to get into the fair, but we were thankful to get out of the mass of cars.

We made our way toward the gate which ended up being about a ten-minute walk, and then entered the throng of people. It was packed and I thought that was wonderful. You could see people wandering from location to location full of excitement and anticipation. The sights, sounds, and smells of the fair encompassed you and made the experience even better.

I am so enamored by the State Fair environment because I grew up around a farm. I was raised with my brother by my Grandpa and Grandma who ran a dairy farm. We had an aunt and uncle who had another farm a few miles away that was a mixture of raising sheep, cattle, chicken, and pigs along with acres of land growing corn, wheat, hay, and soybeans. Returning to the fairgrounds brought back all of those great memories and I was once again in my element.

The young adults who were with us were somewhat patient, but I don’t think they were ready for how I wanted to take in every aspect of the fair at a measured pace. We compromised a bit so I could wander through the rows of classic tractors and take my time in each of the livestock barns. Those are my favorites because the young kids who raise these beautiful animals live in the barn with them during the fair.

If you’ve never seen how the kids care for the animals, you really should. They take time to check on them regularly, give them baths, feed them throughout the day, and groom them so they look their best. When the kids take them to the arena to “show” them, you can’t measure the pride they exhibit. They have worked for months and months for the few moments they are in front of the judges. They’re competing for a ribbon. Yes, a ribbon. That is the pinnacle of all of their hours and hours of preparation. If they are fortunate to be in the top three of their class, they’ll get that ribbon. You should see their exuberance.

We also took our time in the 4H buildings where young people put together amazing projects ranging from decorative cake making to sewing to woodworking to art and photography (just to mention a few.) There are three buildings with multiple floors filled with rows and rows of these projects. Again, their prize – a ribbon.

As we took time to experiment and try fair food, including fried Oreos and fried cookie dough, I paused to wonder what our workplaces would look like if we took the same “fair” approach that all of the young people did. If we made sure to give all of our people undivided attention and ensured their basic needs were met so that they could perform, what would happen? If we allowed people the time needed to be creative with all the materials they needed, what would they be able to produce?

We are so focused on just getting things done in our organizations, that we don’t feel we have time to care for, equip, and believe in our people. “Work” gets the spotlight and not people doing the work. This has never been effective and never will be.

We could learn from the young people at the State Fair. They do all they can for a few moments and a small prize. However, their passion, dedication, and determination are built into seeing their good work come to life. From now on, let’s see how all of our cultures can emulate being a little more “fair.”

Develop a Concert Culture !!

This past week I checked off an item on my bucket list by seeing the Foo Fighters live in concert. I went with Todd, one of my best friends, who is a huge fan. We ventured to downtown Cincinnati to the Great American Ballpark. The venue is used to being packed to the brim with fans for the hometown Cincinnati Reds, but this night it was converted into a rock venue for some 40,000 people.

Both Todd and I dig live music and we planned to get there early to take in every moment of every band. The night was going to be a mix of sounds and styles for sure. The opening band was Mammoth. They’re fronted by Wolfgang Van Halen, son of rock guitar legend, Eddie Van Halen !! The second band was also on my bucket list and I never thought I’d get to see them. Ohio’s own Pretenders !! The Foos were the headliners and made for a phenomenal bookend to a night full of tunes.

I could write volumes on how the entire night was full of emotion. As the sonic output of every band emanated from the towers of speakers, I experienced levels of joy, surprise, and familiarity. There was a mix of laughter, screaming, singing, and even a few tears. You need to know I’m a massive music freak so I was definitely in my element.

After we took in the 5 1/2 hours of music (which was epic !!), I had a chance to contemplate what I saw and how it could reflect the workplace. We spend so much time trying to find the perfect solution for a culture that will enable employee engagement. There are methods, programs, initiatives, mottos, activities meant to bring “fun” alive, and surveys to measure all of our efforts. It’s exhausting and produces lackluster results. I think we could learn from the Foo Fighters in how to build an engaged culture.

First of all, you need to have a venue that is open to one and all. You can either stand next to the stage or sit miles away in the atmosphere. You’re not confined by anything and can wander around to get your needs met with food and drink. You can even get merch to mark the event and have it serve as a memory reminder of what you experienced.

Secondly, you need to make sure you represent every generation in the workplace. The opening band, Mammoth, is just starting their career and featured young musicians trying to make their mark. The Pretenders lead singer, the legendary Chrissy Hynde is a spry 72 years young. She was performing before many of the concertgoers were even alive. The Foos are experienced and have members who have been with them for a few years along with the founder, Dave Grohl, who has only 3o years of experience with this band. (BTW – He was the drummer of the Grunge legends – Nirvana – as well.)

Finally, you need to have a leader who exhibits passion and vision. If you’ve never seen the Foos in concert, then you need to look at some live coverage on YouTube. Grohl is a true ringleader. He bursts onto the stage and immediately yells to the crowd to invite them in for the night. He exhibits fierce artistry and talent while his long hair becomes matted to his face and covered with sweat as he rips through song after song. He stops at intervals to make sure the crowd is engaged and with him. He doesn’t want one single person to detach and not pay attention.

Midway through the concert, he stops to individually recognize each of his band members. He heaps glorious praise on them publically and then allows them a few moments for them to play their instruments on their own. Their talent is evident and shines. He also acknowledges how each of them makes up the whole. He values each of them as musicians singularly, but reminds them that together they make up the band that is now in the Rock n’ Roll Hall of Fame !!

All of the components of a great company culture are there in one neat package. If you:

Provide an environment that meets your employees’ needs which is welcoming, safe, and allows them to move and find their space, and,

You make sure that everyone is included regardless of age, skill level, background, or level of experience, and,

You have someone who provides vision, expects you to be involved, is visibly passionate, and guides you with direction, then . . .

You have a concert culture !!

Just think what work would be like if we took this example and incorporated these facets where we work. You wouldn’t have to ever measure employee engagement because you’d see it lived out in front of you every day. So, this week figure out how you can take the stage, look out into the crowd, and when you hit the first note a new culture of engagement is born !!

To get you inspired, here is my favorite Foo Fighters tune – These Days.

Simple is Hard

This past week, I was fortunate to return to the speaking circuit for the first time in 2024. Whenever I get to speak to a group of my HR peers, my bucket is instantly filled. I never take it for granted. As soon as the obligatory speaker introduction ends, I can hit the first slide, and time seems to disappear.

I can feel the energy of the room ramp up when I introduce a few of the concepts I wanted to cover during my time. You see, I believe in and have practiced a stripped-down version of HR throughout my career. When I began practicing several decades ago, it wasn’t even called Human Resources it was Personnel. What was interesting was the old name of the field was a more accurate description of how most of the work was done. It was impersonal distant and heavily process-driven.

People are probably reading this and screaming that little has changed. That may be true in pockets or in companies that don’t value HR. I hate to hear that. I can’t tell you how many times people have come up to me after presentations sharing that they are faced with roles that still value the Personnel approach. Interestingly enough, there is this constant push to rename and rebrand the profession yet again. Instead of focusing on doing good work with people, we’re worried about what we’re called as an industry. I really am not concerned with what HR is or isn’t called as long as we try something that works.

Great HR is best when it is simplified. When we strip back the layers of the muck that have been built in over the years we make true progress. We thought our purpose had been to continue to build system upon system, process upon process, and policy upon policy. The more we wrote and implemented, we assured ourselves that our work and relationships with people would go smoothly. We have tricked ourselves into believing that we can have the perfect model with a set number of prescriptive steps to refer to for any situation we face.

There are still speakers, books, blogs, and podcasts that propose this ineffective and archaic belief system. Isn’t it ironic that if we only needed one true system then there wouldn’t be the need for any others? Have you stepped back to consider that?

Simplifying HR is needed because people are complicated. Each individual on this planet is unique. They can’t be, and shouldn’t be, crammed into a box of any sort in order to comply and conform. But, as Martin Scorcese so aptly stated, “Simple is hard.” You think it would be just the opposite. However, creating more and more and more layers of do’s and don’ts (mainly don’ts if we were honest) is easy. Having the discipline to keep things simple and not allow the layer building to occur takes considerably more effort.

The key to understanding here though is this – Keeping HR simple allows you and your employees to thrive. You have to trust me that you unleash more of the inherent talent people want to bring to work if you focus on allowing them to perform. How that looks where you work is up to you.

This is the baseline message of almost every talk I give. I’m out to deconstruct the past in order to build up the profession. Pulling the layers back and eliminating them reveals amazing people who have been there all the time. We just haven’t seen them because we’ve been lulled to sleep doing work building matrixes.

This week find one thing to strip back. Just one. The next week find two to three more and so on. Have faith and know that simplified HR can work for you. Taking these steps will be far more impactful than building the next great initiative. Enable the people you have working at your company to perform. You’ll find when you do this, they will.

Become a Lead Singer !!

A few weeks ago one of my best friends and I saw a fave band of mine from the early 2000’s – CAKE. They played at an outdoor venue where you had to stand for the entire show. There were 3 rows of “VIP seats,” but they stood as well.   The band was tight and their musicianship was astonishing !!

The people who came to see CAKE were anxious for them to hit the stage. You could hear the hum of a murmur wondering when we’d see the band. Now, if you aren’t familiar with their music, they’re truly unique. The band has a lead singer who “sings” while sometimes talking through the songs and playing a rhythm guitar. The lead guitarist is a genius who drops incredible hooks while strumming every note. A bassist and a drummer provided a solid background foundation for each tune. Their work blended in seamlessly. In addition, there’s a true artist who plays a solo trumpet, keyboard, and ancillary percussion. He’s amazing !!

Everyone throughout the venue sang all the songs we knew and if you stumbled through the lyrics, your fellow concertgoers didn’t care and didn’t correct you. The idea of having a shared experience was far more the focus than being accurate or correct. If you swayed or madly danced, it was fine. Everyone was in sync. The lead singer led several crowd sing-a-longs with ease. He didn’t have to coerce the masses to perform. They were eager for the opportunity !!

You’ll have to trust me that when he split the crowd in two to sing the fab song – Sick of You – it was magic. People who would most likely never sing in public or take a stage belted out their part with ease. Men and women, younger and older, fans or curious concert attendees sang. Not one person stood there quietly. Not. One.

Now, this isn’t a concert review. It’s an observation.

 What if we could make our company culture have this same vibe ?? Everyone comes to work with anticipation about the day ahead. Your co-workers are geeked to see you and are actually elated that you are. No one harps on mistakes that are made. There’s a sense of camaraderie where people lean in and make sure everyone succeeds.

There’s a “lead singer” who captures the vibe of the workplace and together the organization performs a mix of hits and rare deep cuts.   Sound out of reach ?? I don’t think it is. The key is our approach and how we view people. If we could look out on our “crowd” and get them to all sing along, imagine how fulfilling our days would be.

Aren’t you tired of always trying to repair and fix the multitude of factions that break out in the workplace? Is this all you think HR and leadership have to offer? It would be easy to think so because we swim in this mess daily. We’re so used to the constant fragmentation of people we don’t even look for a solution. We just exhale a deep sigh, drop our shoulders, and dive in.

It’s never worked and we may experience minor successes here and there, but it will be short-lived. I think it’s time we took the concert approach and become lead singers in our organizations. We know the songs and we can rally our fellow musicians to play the notes in the correct order to pull everyone together. You can emphasize that they play their part and their instrument because that is the skill and talent they bring to their role and the company.

It’s possible and it works. Time to step up to the microphone, raise your hands, and reach out to the people eager to follow and participate. Take the lead !!

To get you started, here’s a slice of Cake !!