‘Intentional’ Articles at Everyday People, Page 23

Be Disruptive !!

This past week I hope you felt a shift in the time warp continuum in the HR universe !! Over 200 people gathered at the incredible Rhinegeist Brewery for the beginning of a new movement – DisruptHR !! I was fortunate to work with Chris Ostoich, from BlackbookHR, and Jennifer McClure, from Unbridled Talent, in making this groundbreaking event come to life.

The employees from BlackbookHR and the sponsors we had made the event literally seamless and “set the stage” for what erupted. 13 speakers from a variety of backgrounds and companies took the mic to give their presentation in a way that was truly new to the normally conservative Cincinnati.

To be a presenter, you were given five minutes and 20 slides which automatically transitioned every 15 seconds. Even though I’ve given many presentations, I never had to compress everything into that tight of a time frame.

The rules were cool because the audience was encouraged to be supportive of the brave souls who stood in between the two gigantic screens that seemed to be racing as fast as they could !! The presentations ROCKED !! The styles ranged from a more traditional feel to complete presentations with pictures only and no words. People were much more relaxed and felt at ease after Chris became the first ~~martyr~~ speaker to take the stage.

Now, I know that Ignite talks, TED talks and Unconferences may be the “norm” in other cities around the globe, but DisruptHR was truly a pioneering effort !! It’s not often that you can be on the ground floor of a new movement and direction for HR.

There were some key observations that came from the night:

There are MANY more voices in HR that we need to pay attention to and get to know. It was exciting to meet new folks and hear their perspectives. I think we get too narrow too quickly to follow certain people. This isn’t being critical – it’s a call to open our horizons and make sure we continue to take new voices in.
There are TONS of HR people who aren’t connected to the greater HR community !! There were so many people who came to DisruptHR that aren’t normally at other HR events. What a great opportunity !! This forum drew a new group out to connect and get engaged. So cool to get a chance to meet more HR people !! Seriously. I am geeked whenever I can meet new HR people !!
People are wanting to hear new messages in a new way !! We can’t continue to think massive conferences that take days away from the office as well as immense amounts of training/traveling dollars are the way to reach people. One night, in a brewery . . . for FREE and people flocked to be a part of it. We need to change our models if we truly want to reach HR people where THEY are vs. where we expect them to be.

The coolest thing about DisruptHR wasn’t its initial success. It was the fact that it’s only beginning !! This was just the inaugural event. Now it’s going to grow to other cities and to other venues. So, be on the lookout !!

Get ready to attend, or even better, get ready to present !! In the end, I hope ALL of you are disruptive from now on in HR !!

Here’s a little taste to get you hooked !!

DisruptHR – Cincinnati 12/4/2013 from BlackbookHR on Vimeo.

Getting to Know You !!

This past week I was able to “return home” for Thanksgiving with my parents in the Village of Ada, Ohio !! This booming metropolis of 5,900 people is my hometown. I’ve been fortunate to live in many small towns throughout Ohio, but this is where I grew up. I love coming back home because it is a mix of a small town surrounded by acres and acres of farmland.

We wanted to get out and do something instead of constantly eat, so we decided to take in a movie. I thought we’d have to travel to Lima, Ohio (a mere 15 minutes away), but fate was smiling down on us. The Ada Theatre in “downtown” Ada was showing Catching Fire which is what we wanted to see. I was geeked (as you could suspect) !!!

I wanted my family to go experience the movie house that I grew up with. It’s said that you can’t go back to your home, but that just isn’t true in Ada. It’s a one-screen theater with wide rows and 300 red upholstered seats. The admission was a staggering $4.00 per ticket !! We decided to splurge for popcorn and a soda for another $4.25.

The whole experience was spectacular !! The movie was great and the whole feel the entire time gave my family a small taste of the small town I was fortunate enough to call home. People said, “Hi” even though they didn’t know you and no one was pushing or shoving in order to get their place. Every seat was a great seat to watch the movie.

So, what does this tale from the Midwest have to do with anything ?? I think it’s very relevant to the whole social media “space.”

We spend countless hours on-line looking at posts, surfing Facebook to post all types of personal experiences, retweet items that we found interesting, etc. But, we spend very little time getting to know the people we “follow” or “friend.” I want to see that change.

You see, the more we get to know someone, then we can be confident in sharing their great content because we have more of a relationship with them. I continue to see friends (real friends) who are becoming more and more sporadic on-line and I truly wonder how they’re doing. When I get to connect with them, they’ll share how full and robust their lives are and I’m fine. I want to get to know WHO you are and WHAT you do.

To me, the social media forums are a great way to share content and provide resources to the masses. It’s essential that we do this intentionally and not just automatically. Yes, it takes time to get to know folks – but what can be a better use of a person’s time than to get to know another human?

Seriously, what has more value than getting to know people better? If you’re just about visibility and quantity, then you’re a persona and not a person. Let’s change this. Let’s make the forums we enjoy being on truly personal.

I think by doing this we’ll put out more thoughtful content, more insightful looks into things and be a stronger social community. Don’t be surprised if I reach out to you to get to know you better. I will take the time because I know it matters and makes a difference.

I hope sharing something happening in my life sets an example of how we can get to know each other better !! Now, I have to go !! We’re heading over to Findlay, Ohio next to catch a basketball game. I can’t wait !!

Keep Your Head Up !!

This past week I went to the SHRM Leadership Conference in Washington, DC. It’s one of my favorite events because the SHRM local Chapter and State volunteer leaders come together to network, learn and share great ideas on how to get HR pros connected, engaged and involved.

The past few years I’ve started the week by advocating in front of the Senate and the House of Representatives on legislative issues that affect business, employees and HR. I broke away from our larger Ohio group to support one of our other Ohio SHRM volunteers because she had never advocated before, and I wanted it to be a great experience for her. As we were walking over to the Congressman’s office, she said the most poignant thing.

“You know I can’t believe I’m here. Most of the time in my role I find myself with my head down doing my HR job. I need to keep my head up more to see all that is around me. I would miss great things like this if I didn’t try to be more aware.”

We had a great session with the Congressman’s staff and shared our position on the issues. When we were done, she wanted to go over to the Senate offices as well to see them. As we entered the building, I noticed several cameras up on the 2nd floor of the rotunda we had just entered. I said, “Let’s go see what’s happening !!” So, we walked up confidently and saw a press table outside the Kennedy Caucus Room and it was packed with people. The folks at the table asked if we’d like to go in, and we jumped at the chance not knowing what we would find.

In the room we stumbled into history . . . literally !! We were able to see the 30th Annual Robert F. Kennedy Human Rights Award being given to Egyptian Human Rights attorney – Ragia Omran. The event was emceed by Soledad O’Brien and we heard RFK’s daughter, Kerry, speak about Ms. Omran’s accomplishments and the actual award was given by Ethel Kennedy – RFK’s wife !! It was amazing that by “keeping our head up” and taking a risk to see if we could be involved, we saw something we NEVER would have seen if we were just stuck on following the patterns that were set before us.

This experience was just another example of how I feel HR should be ALL the time !! Too often we are criticized because we think that by keeping a narrow focus we are diligent. The fact is that by being narrow we can miss what’s happening with the people even though we’re cranking out the tasks laid before us.

There has to be a mix of these two worlds. You can, and should, be diligent in your HR practice. However, your perspective should be as broad as possible because the great people you work with may have the insight, input, or knowledge you need. You can’t keep your head down any longer !!

The rest of the week was even MORE eventful than our experience in the Senate !! I’m even more geeked and energized about HR, my profession, my volunteer role and SHRM than I ever have been !!

I hope you join me as we look to the horizon to see what’s next. It will be awesome, I’m sure !!

Do You Teach or Demand ??

This past weekend I had the opportunity to go camping with my Scouts again. It’s always a great time that inevitably involves rain !! I’m used to that and so are the scouts. It’s truly fascinating to watch the interaction that happens during an outing because the adults aren’t in charge of any facet of what happens.

The scouts plan the outing, plan the meals, pack the gear in the trailer, set-up camp and also plan all of the activities that happen throughout the weekend. The reason it’s so fascinating to watch is to see which style of leadership the boys choose to employ. Adults want to step in to fix and correct things, and that’s where I come in to remind the adults that we’re basically on the outing to ensure safety and that the boys carry out their plans.

Here’s a simple example . . .

At EVERY campout we play Euchre !! If you don’t know what Euchre is, it’s basically the card game of kings. Seriously !! The boys can’t wait until some down time to get cards out and start playing. They play each other and relish the chance to take on the adults. Euchre is not an easy game to learn. It has some twists that don’t seem logical. Hence, the nuances of a game. All great games make you think and react. We play for hours at a time and set up tournaments.

If a scout doesn’t know how to play, you have to teach them. For people who are seasoned Euchre players, teaching someone is tedious. You want the new player to “get it” but it takes time and several games to learn. Once a new player understands the game, they take off !! They can literally play the game, and enjoy it, for life.

It’s amazing to watch a new scout struggle to learn and understand, but most everyone is understanding. However, once a scout starts playing for one or two outings, they become extremely frustrated and intolerant of those who don’t know the game’s rules or how to play well. They completely forget that they just learned how to play Euchre just a few short months ago.

You can take this example to almost every facet of an outing. The kids either teach each other how to do skills and are patient during the process, or they demand that people just catch on to what they’re supposed to do. If they don’t do the task well or right, the boys just want to skip working with others and will even avoid them or work around them.

Sound like work ?? Sound like HR ??

I think it’s exactly like the interactions we have at work. In fact, at work the “demand” approach is what is followed the vast majority of the time. HR needs to recognize this and destroy it. When I see HR that is built on compliance, discipline, writing people up, “building a case”, and policies that only measure what goes wrong, I see the demand approach in full bloom. HR isn’t the only department that uses the demand method, but it IS the department that can eliminate it.

Teaching people how to perform and giving them expectations of outcomes and the ability to use their skills is what we should strive for in any workplace !! When we do it, they’ve learned something they can enjoy and “play” for life. We have to recognize when Managers and Supervisors fall into the demand mindset and “teach” them as well. It’s time-consuming and incremental, but worth every single moment.

So, HR, step up !! Refuse to be like the norm in our field who use the demand system and parameters to feel they’re practicing great HR. Be a teacher instead !!

And, if you need to learn Euchre, let me know. I know some pretty good teachers !!

Planting Seeds !!

I have been in HR forever !! Seriously, I’ve been practicing HR for 27+ years, and it’s the only field I’ve known. You see, I’m one of those rare HR folks who has been in this profession on purpose since the beginning of my career.

Even though I’ve been in HR for an extended time, I am more excited and passionate about what we do than ever !! This past Friday I had a great opportunity !! I was the keynote speaker for the Indiana University HR Association’s inaugural annual dinner. It was so cool to talk about “HR Behind the Curtain: What It’s Really Like” to a room full of eager, attentive and interesting students.

They were engaged, laughed, answered questions and were, may I say, GEEKED about HR !! Oh, by the way, none of them have HR as a major. They have HR as a minor and are active in their local student SHRM chapter. They have two incredibly supportive faculty and a local chapter that is very connected to them.

This is more than a report of an incredible event. It’s setting the stage for something I want to say, especially to Senior HR practitioners !!

I was humbled and honored to be asked to speak to these students !! Yes, it took time to do this. But, it was time well spent. I wanted to get students excited about the profession that, I hope, they will pursue and replace me some day.

I keep seeing efforts by SHRM and HR chapters to try and reach Senior HR professionals. They almost beg them to come and attend events so that others can learn from them. However, most of my peers, don’t see the value in being with folks who don’t do things as strategically as they do. Somehow, taking time to share your experience is seen as being “below” us. I absolutely and unequivocably disagree with this stance !!

In fact, how dare we look at those who are less experienced as people we shouldn’t connect with. When I was at Ohio University those 27 years ago getting ready to enter the workforce, I never heard from a businessperson about what to expect. I never understood the nuances I would need to succeed, or how to learn the values and work ethic expected from organizations. It is an absolute shame that a quarter of a century later that we still think that distancing ourselves from the people who will enter the workforce and continue HR aren’t worth our time.

So, I have a challenge for Senior HR practitioners !! The gauntlet is being thrown down. Take what you’ve learned and what you practice and share your knowledge with others. Do it willingly and do it often !! If we plant seeds in others, our future will be better than our past, or present, has ever been.

Take a student under your care. Be a mentor !! Talk to student organizations. Instead of complaining about what the newest generation does/doesn’t do, change their perspective by giving them your time and insight.

Also, don’t ignore the professional association who wants to have you involved. What is a better use of your time? Sharing with others to make HR better, or making sure the topic is lofty enough for you to expound upon ??

I am fiercely passionate about this !! This is very serious and a true opportunity for Senior HR people to shine !! I plan to plant seeds for as long as possible. Then, one day, when I’m no longer around, one of those seeds I planted will blossom, grow and continue my work and legacy. Get planting !!

Now’s Your Time !!

One of the absolute best things about living in Ohio is that we experience four distinct seasons. The winters can be a little bleak at times, and the summers can be extremely humid. However, spring and fall are magnificent !!

Fall is especially fantastic and my favorite season of all. The crisp weather that is more chilly than warm brings about football, pumpkins, apple cider and hot chocolate !! The most brilliant spectacle during fall are the leaves. To see the trees all around you transform into their natural state which has been hidden under its green mask all year is breathtaking.

I have a 40 to 45 minute commute to work each day one way. Having this extended time allows me to enjoy the changing foliage more than most, and I relish it !! The variety of different shades of reds, yellows and oranges just splits the early morning and early evening skies giving them more life than normal.

So, what does this have to do with HR? I think it’s pretty obvious. You see, leaves wait for months to shed the cover of their original green coloring to reveal their natural beauty. It’s intentional, vibrant and visible !! We should do likewise. I don’t think we should wait for months, but when you see your time to shine – then you should burst forth !!

When this happens with leaves, people travel to see the panorama of color. They drop everything to make sure they don’t miss it. Too often, HR stays in the background and misses the chance to step out and show its value. The more this is done in organizations, the deeper HR fades into the backdrop. Remember this, being visible doesn’t make you arrogant. Bringing forth valuable solutions, viewpoints and approaches is what is expected of us. You don’t forsake your ability to help others. In fact, it allows you to bring to the surface methods that can become your company’s regular practice.

Don’t sit back any longer. Make the transformation and let your true colors take their rightful place. Trust me. Having this happen will not only change you, but it will improve HR and your company’s culture for many seasons to come !!

Stop the Just a’s !!

Not sure if you know this, but my life during the day is being the head of HR for LaRosa’s !! We’re a regional pizzeria that is a true Cincinnati tradition. I’m very fortunate to work for a known brand, and our pizza is honestly the best on the planet !!

The role I have is very strategic and is expected to be. I get the chance to work with our 1,200+ Team Members over 15 pizzerias, a manufacturing plant where we make our incredible dough, a call center and our corporate office. This isn’t a bio or a “look what I do” post. It’s a reminder.

You see, I hear a phrase in my company that occurs in every company around the world. It’s a phrase that relegates people and doesn’t show the value they truly bring to work every . . . single . . . day. Whenever you hear someone say, “Well, they’re just a (insert position here)”

If you ever say this, or hear it said by someone else, you should correct the person who says it and tell them to cut it out. There isn’t one position in an organization that is more critical than another. All employees play a role and it is critical that we see the value of what they do. For example . . . If the phenomenal cooks in our restaurants don’t do their best, it has an adverse affect on the guest’s experience and possibly the company. They aren’t “just” cooks. They are the first chance to make a person’s visit to our location the best meal they’ve had !!

I think most people reading this will be cool with addressing the “just a’s” of other roles in our companies. Now . . . let’s talk peer-to-peer.

HR pros need to quit saying, and acting, that we’re “just” in HR !! Seriously. There is no other position, or field, that is so critical of itself. We continue to belittle what we do and it makes absolutely no sense.

I think we need to position ourselves differently by our actions and our behavior by being Businesspeople who practice HR. We need to see ourselves as being integrated throughout our company, and make the steps to do this on a regular basis. This isn’t a “try” position. It’s a “do” commitment !!

I’ve had some people be skeptical about my enthusiasm about how much HR rocks !! It doesn’t dissuade me in the least. In fact, it makes me want to try even harder to get our field out of the mode of being a 2nd class position in organizations.

This week DO something about this. (1) Stop allowing others to sell your employees short. (2) Value and elevate the great people who make your company successful !! and (3) Don’t ever, ever, ever say you’re “just” in HR again !!

Image courtesy of Inspiration Boost

Listen to the Deep Tracks !!

I’ve been feeling a bit nostalgic lately. If you don’t know this about me, I’m a huge music freak !! I have music playing constantly in the car, in my office and when I’m working around the house. I’m not very particular when it comes to styles of music either. I prefer to keep the iPod on shuffle so that there is a constant mix flowing around me.

The reason I’ve felt nostalgic is that I grew up in the era of Album Rock. You looked forward to the full LP from an artist vs. anticipating the next hit single. This isn’t a rant against Pop Music. There have always been artists who are more known for their hits more than their body of work and there always will be. Unfortunately (in my opinion), the pendulum has swayed back to the hit single now instead of enjoying an artist’s full album.

I love vinyl records. Everything about vinyl is great. The look of the record. The size of the album. Knowing that you have to turn the record over in order to hear all the songs. And, yes, I love the scratches, pops and snaps that emanate from the speakers while the songs play. When you hear the first crackle as the needle drops and you don’t hear any notes for a few seconds, it’s bliss !! Enough reminiscing . . .

The true joy of vinyl is that you are almost forced to listen to an entire side of an album. It’s really difficult to skip a song, so you make time to listen to all of it. That’s when it happens. You discover a gem of a song by an artist you enjoy. If you were given the chance to pick and choose songs, you’d probably only listen to the hits from the set. But now you find that the deep tracks of the LP are actually better, more creative and show the depth of the artist. Granted, there are some misses, but not that often.

In the workplace, we tend to pay attention to the employees who put out “hits” and are very visible, and we ignore the steady folks who are those “deep tracks.” HR needs to play the part of the stereo arm and guide management to pay attention to the “whole album” vs. being enamored with the employee who may be a “one-hit wonder” !! HR has the chance to take the hitmakers and show them how to develop their body of work into classic albums as well.

I know there a tons of comparisons to music in this post, but seriously, look at your systems HR. They reward the people who have your attention at a particular moment. This is true of performance management systems, compensation systems and how you promote people. We need to be more focused on development so that we can enjoy all of the contributions people make.

I can tell you this, I’d much rather have a stack of vinyl to work with all the time instead of a quick single from iTunes from someone I may never hear from again. This week dust off your vinyl, drop the needle and enjoy Track 8, Side 1. It will be great !!

Get Real HR !!

As you start the work week, what’s the first thing you are thinking about? Are you geeked up to go into the next challenge or opportunity? Or, instead, are you fretting about the inordinate amount of drama you have to wade through? I’ll bet you’re putting on your waders right now !!

Drama in the workplace is commonplace. In fact, some HR people ONLY exist because they thrive on it, or they feel that HR’s role is to quell the drama. People don’t fit into nice little boxes even though we try our hardest to make that happen. There’s a huge difference though between a person’s diversity (of thought, ideas, approach, insight) and drama !! We need diversity. We don’t need drama !!

This was perfectly captured in Cy Wakeman’s book, Reality Based Leadership. I know it’s been out for a few years, but some things in HR and Leadership are never “dated.” This is one of those resources !!

Cy lends a mix of her own personal experience as a leader in the Healthcare arena with her interactions with some of her client companies. The examples are tangible and when you read them you can almost always see yourself either involved in a similar situation, or know folks in your company who are struggling with the same things.

What seems to be obvious and simple when you read it is completely different than how most of us practice in our workplaces. I agree with Cy in her take on how much of our daily work in HR is addressing drama. It’s honestly tiring and unnecessary. It was extremely refreshing to read about how this is prevalent in companies everywhere. It was also encouraging to see a method to address the drama and . . . get real !!

It’s amazing to me that employees ask for you to be “real” with them, but what they really mean is that they want things to be seen and addressed their way – whether that’s real or not.

When we are faced with these situations in HR, we more often than not, strive to get to a neutral standing in order to squelch any conflict. This isn’t getting real, it’s pretending that you’re Switzerland. In the end, you may feel that things are settled, but the turmoil that is still continuing behind your back is usually bigger than the situation was in the first place.

I really dig Cy’s approach and have been practicing much of what she outlines in her book. Employees truly appreciate you being straightforward with them and cutting through the mists of ambiguity. It’s doesn’t mean you have to be a bulldozer. It means you have the chance to be genuine – which ALWAYS works !!

I’m not going to highlight the key points or chapters in the book because I think resources truly become a resource when YOU read them yourself !! This great book will stay active with me and on my desk as a quick reference and reminder of its value. I highly recommend that you get a copy and have one for yourself !! I promise you that it will give you great context on how you can get real in HR and love what you do !!

Take it All In !!

I’m glad to say that I’ve survived another phenomenal Ohio State SHRM HR Conference !! It was spectacular from stuffing the conference bags and setting up the vendor booths all the way to the final session. It truly is an exhausting week for many of us (by choice).

It’s fascinating to watch the interactions that happen at an HR conference. I think this is mainly because HR folks love to be around others from their profession. There’s camaraderie, laughter and a truly evident bonding that is needed at least once a year. You have to know it’s fantastic to be around people who are working in very similar circumstances ranging from compliance to employee relations.

Another very interesting facet that I keep coming across is how involved people choose to be throughout the conference. I get the fact that ALL of us are taking time away from our families, our workplaces and the projects that will be jumping to life come Monday morning once again. Since this time is more focused around HR intentionally, it would make sense to me that you would fill every moment with everything you possibly could at the Conference. Ironically, this doesn’t happen. This isn’t to be critical – it’s an observation.

I think what is telling about this though is the issue of capacity. People take in as much as they can handle in all areas of work, life and activities. The question you have to ask yourself is – what is my capacity? What if I could take in one more thing that may give me THE answer I need to do my role better? What if I met one more person who could be THE one who connects me to resources, a career opportunity or other great HR pros who could make HR come alive?

At the Conference we asked everyone to sign a birthday card for SHRM because it’s their 65th birthday this year. It was a simple thing to ask for a very small commitment. When people saw that their contribution was within reach, easy to accomplish and they had someone there to encourage them to do it – there was instant participation. Once there was one signature, the next one seemed natural. By the time one side of the card was filled, the next side began to take shape. People wrote in all directions, sizes and locations. No one argued and everyone joined in. We even bled over to the back of the card because more and more people wanted to be included.

It was a card. A piece of cardboard that still had room to take on more people. It hadn’t reached it’s capacity – and most of us haven’t either.

So, the next time you’re at an event – take in everything. I mean it. EVERYTHING !! Don’t miss out on one moment. It is so fulfilling and you’ll take all that you’ve experienced and learned back to work and be an even greater HR person !!