‘HRCommunity’ Articles at Everyday People, Page 9

Be the Spark !!

I’ve never been someone to sit on the sidelines. Whatever the situation or opportunity is, I tend to fully jump in quickly. I may make a quick assessment of what is going on around me, but I guess I feel more comfortable diving in than waiting around. I am not the kind of person who waits for “just the right time” to get involved. Most of the time, things have worked out well by following this approach. There have been a few misses. I’m sure that’s going to occur if you are someone who also jumps in.

The reason I have always leapt first is that I’ve been surrounded by others who did the same thing. My parents were always active at home, at our school, our church and in the community. Those I was close to were also people who felt more “complete” the more they were involved in a variety of groups and activities. The model was community and involvement. I rarely remember a time when we weren’t in situations involving several people coming together.

I describe my time in high school as being involved in almost every extracurricular club that was offered. The clubs ranged from athletics to academics to the arts. In most of the groups I participated in, I also took on a leadership role. I wanted to be in a position where I could encourage others and get them geeked about their involvement in the club as well. This same approach continued through college and throughout my career.

Over the years, I’ve been a volunteer leader in HR, for our zoo, in my church, in our kid’s schools and sports teams, and in Boy Scouts. Each time I ventured into a new group, I became more and more motivated by the new people I met. I have treasured getting to know peers in my profession, kids and their families and other great people from all walks of life.

You see, I don’t view leadership in these activities as being “in charge” of anything or anyone. I see them as being in a position to be the spark someone needs to unlock their talent. It’s been key to see each person who is engaged in groups be valued, acknowledged and seen as talented regardless of their role or level or participation. People want to do their best and have a genuine opportunity to participate. They became a part of a group to be included and not overlooked. It’s astonishing to see what happens when you see someone’s spark turn into a flame and hopefully into a full-blown passion.

I’ve seen kids who never thought they’d succeed in sports play with intensity and drive because I believed in them as their coach. I’ve seen scouts who would never speak in front of a group grow, develop and become leaders in the Troop and in their community. I’ve seen HR peers become stronger businesspeople that moved from being transactional to strategic within their organizations. The list goes on and on because I was willing to be a spark in their lives.

I list these “accomplishments” purely as an analogy. You can also be the spark in others’ lives. Think what our organizations would look like with you as a firestarter that viewed your employees as the immense talents they already are. With your attention and encouragement, you could unlock a passion that has yet to be revealed.

People want to go through life filled with passion far more than you realize. All they need is someone who believes in them. YOU have that ability to be the spark in all those in your life. You need to know this !! This coming week as you head to all that you’re doing, strike the match of passion that is waiting to burst forth. Be the spark !!

Practice Gratitude Daily

We just celebrated Thanksgiving this past week and it was wonderful. We had a small gathering of my wife and daughter. Our son just started a new job, so he couldn’t get away to travel home. We enjoyed a traditional feast of turkey and a multitude of sides including a batch of old-fashioned ambrosia salad !!

We took time to turn off all of our devices and screens so we could just focus on each other. It was perfect . . . as a moment in time. In the midst of all of the ongoing turmoil and challenges facing society and each person in some form or another, we gave thanks. It’s intriguing that we set aside one day in 365 to give thanks. One. Day. I’m not blind to the fact that some feel they can’t even enjoy this one day because of all that may be facing them.

It takes an effort to express gratitude. It seems to come naturally for some, but for most of us, there needs to be a defined focus to break through the muck and darkness that we continue to swim through. This is a shame because there is so much to be grateful for personally. We have a chance to be the light that breaks through the shadows people walk in, but it will cost you something. It’s the one thing that we feel is already scarce and fleeting each day. Our time.

It’s been proven that something becomes a habit if you practice it daily for at least 21 days. As small of a hurdle as this is, we perceive it to be an insurmountable mountain. There is no mountain. The obstacle is only the small voice in our head that says that we should be shackled to other things that “matter.” What if the action that “mattered” to you was expressing gratitude to others around you?

How would someone else’s day go if you said “Hello” and then actually stayed put to see how they’re doing? What would their day be like if you celebrated with them about an accomplishment in their family’s life? Would you see different outcomes in your interactions if you complimented and encouraged someone for their work and effort?

I think you know the answer to these questions because when someone else did this for you, it made your day brighter. How much “time” do questions and conversations like this take? We don’t even know because we either think doing this is daunting or a waste of our precious time. We couldn’t be more wrong.

Trust me on this. The time you spend investing in the lives of others is the most productive use of your time possible. It’s time to turn the tide of how people interact in our homes, our neighborhoods, and our workplaces. Instead of falling into the muck of negativity, pause, breathe and express gratitude about something, anything. Fight the urge to follow the surge of uncertainty and be an anchor of positivity as an alternative. It may give those you encounter the brief respite they needed and you didn’t even know it.

Daily gratitude isn’t about you. It’s about others. This week start a new habit that will be fulfilling in ways you can’t even yet fathom. Switch from setting aside one day per year to be thankful for everything, to practicing daily gratitude so that every day is filled with at least one grateful occurrence. See what happens . . .

A Little Respect

It seems that almost every conversation these days is tenuous. People are hesitant to talk to each other about the most mundane subjects because they’re concerned about the potential reaction they’ll receive. This has led to people becoming more and more separated. The separation in turn leads to very slanted opinions and people dig their heels in on whatever is being bantered about.

We need to be able to have opinions and we need to be able to share them. We learn from each other and hear many perspectives when people feel they can not only give their thoughts on topics but that they will be heard. I wish this were the case versus what is currently happening in society, on social media, and in the news in general. This constant edginess has eroded one component which could pull us together – respect.

In the workplace, we cannot let this erosion occur. We have to foster diversity of thought and varying viewpoints so that we experience collaboration and interconnectedness. This isn’t some Utopian encouragement. It needs to be the foundation and expectation of your employees. Respect each other and what each person brings to the table. People want to add value through their contributions in their roles. This is true at every level of the organization.

What are you seeing at your company? Do people respect one another? Are you aware of whether they are or aren’t?

We spend so much time trying to dictate behavior through programmatic efforts hoping that if people follow certain steps of a process, then collaboration will magically occur just “because.” We limit intentional interaction and relationship building because we believe the myth that productivity will be adversely reduced if people are spending too much time talking with each other.

HR has the opportunity to step in and create an environment and a culture that brings people together. By giving respect to each employee and acknowledging that their efforts make an impact and meaningful difference to the success of the company, you’ll find that you create engagement. It’s not something to measure. It’s something to practice. We can do this by giving people two things – our time and attention.

Honestly, that’s what every person wants more than anything each day. And yet, it’s what we struggle with more than any other aspect of our job. Isn’t it ironic that human interaction is where we spend the least amount of our time? We fall into the trap that time is being wasted when that just isn’t the truth.

This weekend I was fortunate to attend the retirement celebration of my wife’s boss who has worked in her role for 45 years. The night was wonderful because people came in from all over the country who had worked with her through the years to tell her congratulations and “Thank You.” When it came time to give speeches, each person talked about the unending impact she made by giving each person her time, attention and listening ear. They didn’t talk about her sage advice or visionary direction. She gave them respect and they now had a chance to show her how impactful that was.

She has always been a people person and when she took the podium the room fell silent. Through teary eyes, she thanked everyone and said, “You need to know that every one of you I worked with over this time mattered. Every. One.” She was overwhelmed and humbled by the turnout and the adulation.

You see she lived out the key to respect – In order to get respect, you need to give it first.

This coming week take a few moments to gauge where your time, focus and efforts are being spent. If it’s not investing your time in others, you’re just missing a chance to lay the groundwork of a culture that will be far more inviting, engaging and meaningful than what you’re experiencing now. Turn the tide of division and step into the gap to give respect to those around you. It works.

Trick or Treat ??

I took the past couple of weeks off from blogging. It wasn’t because I needed a break. I just didn’t have something to write about. Work had been moving along with a few bumps and things at home were good as well. Then, I hit a tough week. I mean every. single. day.

Nothing seemed to be falling into place. People around me were stressed for one reason or another. There was a heightened sense of urgency on some items that came up unexpectedly while other items that needed attention seemed to fade into the mist. For every good thing that happened (and they did), the countermove that followed seemed to create a deeper and deeper rut. It was unsettling because there was no reason for what was happening. You couldn’t step back and point to certain triggers or causes because each situation felt like it appeared out of nowhere. I was in a place I rarely find myself which was disconcerting.

I understand that ups and downs or ebbs and flows are natural. I’m grateful for those because they ensure variety occurs which everyone enjoys. We don’t want things to be mundane. If last week had followed this pattern, I would have felt that work was happening “normally.” These seismic waves of emotions that came up though were much more drastic than the regular high tides and low tides of work.

The question that you have to ask yourself when you experience these massive sways is – How should I respond?

This year Halloween falls on a Sunday and the last time that happened was in the year 2010 !! I enjoy the holiday and I especially love the kids who visit our house for candy. I’m a traditionalist and expect the kids to exclaim – “Trick or Treat !!” It’s always a treat for everyone who stops by and makes handing out candy so enjoyable.

Back to my rough week. Would I respond as if what I’m facing is a trick or treat? The natural urge is to quickly lash out emotionally because we think that a quick release will work. We think this reaction will at least get the ball of angst out hoping it will quickly dissipate and things can fall back into balance. It never works. Ever. Pulling a “trick” on others will give you a short high and a feeling of fulfillment as your vengeful action takes place. The fallout though will be far worse than the situation you’re facing.

You could also retreat and swallow the mix of emotions swirling around you. This response is as damaging as the vocal burst. People may think you’re doing well on the outside, but inside you’re dying. Putting up a facade may feel effective, but the situation you’re facing is still moving in full force. Stepping aside is more of a personal “trick” on yourself.

I’ve found the best course of action is two do two things – (1) Breathe and collect yourself and then (2) Intentionally move into all that is swirling around and take it on. I can’t guarantee the outcome will be positive, but it’s far more of a “treat” than other options. This is true for you personally AND it gives you an approach to teach others when they find themselves in the midst of their own rough weeks – which will happen.

You need to know that I followed my own advice. Even though I felt like I was being buried by an avalanche, I kept moving forward to not let things swallow me. I fought the strong urges to bellow at a few folks when I could sense it coming on. I also made myself shake off the small voice in my head that was encouraging me to just sit back because everything would work out.

I’m looking forward to this coming week. I don’t anticipate another rough week ahead, but it could happen. You never know. The reassurance that I have an approach I can rely on puts me at ease. I hope you follow this approach as well.

Don’t Be an Entertainer !!

If I was able to ask you how you’re doing as a human right now, how would you answer? I’m sure there would be a myriad of responses. Some would be genuine and some would be polite. Some would be in-depth and raw while others would be short and concise. There’s no telling what the answer could be, but it’s a question I think we should be asking on a more regular basis.

You see, I’m concerned. I’m concerned about my peers in HR who are plastering on a smiley face every day just to make it through. There are those who are not faking it and are intensely positive because it’s how they’re wired. I love when you encounter those folks, and I wish there were more people who adopted this approach to life and work. The reality is that people are struggling. There are varying degrees of what people are experiencing, but struggling is becoming far more the norm for everyone in the workplace – especially if you’re in HR.

The reason I feel it’s more prevalent in Human Resources professionals is that many don’t think they are allowed to be “human” themselves. We adopt an arm’s length facade to keep people from knowing who we are. We can show all of the necessary empathy and understanding for others, but rarely is that reciprocated back to HR pros. We’re expected to be the “entertainers” of the organization and it’s exasperating.

I’ve mentioned in the past that I’m a giant music freak and one of my favorite artists is the legendary Billy Joel. One of my favorite songs came from one of his earliest albums, Streetlife Serenade. It’s called “The Entertainer” and it captures exactly what I see happening in HR. The first verse goes like this . . .

“I am the entertainer
And I know just where I stand
Another serenader
And another long-haired band
Today I am your champion
I may have won your hearts
But I know the game
You’ll forget my name
And I won’t be here in another year
If I don’t stay on the charts, oh”

HR people always feel the pressure to be “on.” Trust me. We feel we need to “stay on the charts” if we’re to have any meaningful impact on the company. It’s true with everyone I know whether they’re a new practitioner just starting or a CHRO. It’s great that we are the “people” people in companies as long as we don’t express our humanity ourselves. This needs to stop. There’s never been a great reason for us to take this posture, and it honestly has distanced us within organizations.

It’s safe and okay to be vulnerable, flawed, quirky, uncertain, and curious. We can drop the guarded wall we put up and allow ourselves to be as emotional as every other person we work with. We can share our life experiences and our ups and downs. We can be frustrated and elated. However, we can’t experience that freedom if we keep holding on to the “entertainer” mantle.

We need to realize that employees today expect to have an HR connection that they can relate to. The days of being the compliance enforcer have evaporated. There continues to be a group of “experts” who pound the drum of processes/policies/procedures that should lead everything we do, but they’re wrong, old-fashioned and irrelevant.

With more and more organizations moving to a people-first approach, HR has to set the standard by being people first themselves. This is the expectation of how the workplace has evolved over the past twenty months. There isn’t going to be a retreat. It’s time to blaze the trail that awaits us. Stop being an entertainer and embrace being a human . . . in HR.

One last nugget. You can’t reference this incredible song without letting you enjoy it as well !! So, here you go.

You Gotta Minute ??

The past few weeks have been a whirlwind because I was able to speak to my HR peers at both the SHRM Annual Conference and the Georgia SHRM State Conference in person and the Pennsylvania SHRM State Conference virtually. It’s been a long time since I’ve had these opportunities and I relish them. Any chance I get to be with others who practice HR, I’m geeked !! Seriously. Very few things fill my bucket as much as this.

I was able to spend more time in person at the SHRM Annual Conference and I was humbled to be able to speak at two Mega sessions. When I walked into the room, my jaw dropped. As I stood on the stage, I couldn’t see the back of the room. I couldn’t believe that I’d have the chance to ever speak in such a vast space. It’s hard to not be anxious wondering if the room will fill or not. I don’t take that for granted because I know that I’m usually one of many great options. So, when people choose to attend I appreciate them more than they probably know.

The room was filled each time with the second session having even more folks than the first. We laughed, learned, and even made it through loud thunderclaps as a torrential thunderstorm came up right when I started to speak. It was a wonderful time !!

After I finish a presentation, the most humbling thing occurs. People are kind enough to come up to chat and share their thoughts about what they heard. They also share their experiences which I always like to hear. Some ask questions and some even want to take a selfie. The biggest thing they are looking for is my time and attention. I never take this for granted and give them as much time as they’d like.

Throughout the week, I made sure to walk through the conference, hang out at the SHRM store, and just hang with the attendees. More than a few times, people came up to me and asked, “You gotta minute?” I always said, “Yes.” I have to admit that these conversations were so meaningful and touching because the folks who stopped me wanted to share what they were facing personally in their current HR role. Most of them were very emotional and there were several tears shed. I’m not ashamed of that. If you know me at all, I’ll cry at any time. I love it when people exhibit their emotions.

You see, I think that the work of HR is hard. It’s hard because we intentionally work with people, and people can be exhausting. That includes us as HR pros too by the way . . . because we’re people too. Too often we don’t have a strong network of peers that we can reach out to, rely on, or dump our bucket with. We try to slog through our circumstances on our own and don’t realize the power of having HR peers you can reach out to.

The peers I spoke with wanted to be heard, listened to and valued. They wanted to be reassured that the work they did mattered – just like everyone in our workplaces. I don’t want you to think this is a “woe is me” type of situation. We’re far too busy doing work that we completely ignore the people. As HR pros, we propagate this and it slowly sucks out our souls.

This needs to change. And, it needs to change now. You see the ONLY thing that every person has to give is time. AND people are worth our time !! The best thing about the conferences I participated in was the interactions I had with the attendees – not that they got to listen to me. I wouldn’t exchange those chats for anything else. Let’s make our profession stronger by intentionally giving each other our time and attention.

If someone asks, “You gotta minute?” – I hope you say, “Yes” as well. You’ll be glad you did !!

The Best Day !!

This weekend my wife and I took a day to have an adventure. We’re trying to make sure to get out and try new things and see new places. We went to the Kentucky Horse Park in Lexington, Kentucky. We had perfect weather and arrived just as the gates opened. I personally was geeked because I grew up next to a horse farm and always enjoy anything I can do to get to farm-related events.

We made our way to one of the barns to see the horses being groomed. The stalls were filled with magnificent draft horses. After a show featuring some horses that were racing champions, we made our way to the Parade of Breeds. As we took our seats on some metal stands a young boy crawled up behind us and sat on his mother’s lap so he could see. He was fascinated by every, single horse that entered the arena. One horse was covered in a full costume as if he was in a medieval joust and his rider was costumed as well. The young boy squealed with delight and exclaimed that for Halloween he wanted to have a horse that wore a costume and he would wear one too !! His mom was so encouraging and told him that would be great.

After the show, we grabbed a wonderful lunch of loaded nachos. As we were starting to eat, the same young boy came strolling by with his family. He saw what we were eating and he shouted, “They have walking tacos ?? THIS IS THE BEST DAY !!!“

His exuberance was heartfelt and palpable. He couldn’t contain himself. One quick note. He was the only child in a large group of adults and it didn’t phase him in the least. Every activity he participated in brought him unadulterated joy. I was taken by his response and it made me wonder.

Do I have “best days?”

I am a consistently positive person for the most part. I get frustrated at times and even angry. It happens more than I’d like to admit. As I reflect while writing this, most of the things that detract from being positive are minor and self-focused. For instance, I could get ticked that someone cuts me off on the road during my commute. Instead of thinking that the others around me are on a commute as well, my blood pressure rises. When someone is critical of my work, I want to step back and breathe, but that usually occurs after my emotions take hold first.

I’m sure you could come up with examples just like these and more. It doesn’t help that the majority of people you encounter throughout the day look at what’s wrong with the day first. On top of that, we are surrounded by news, social media and conversations that spend more time tearing down than building up.

I refuse to follow that trend. I want to be like the young boy taking in life as an endless picture of wonderment. I don’t think this is unrealistic or naive. I don’t want this to be something that is aspirational. I want it to be seen in my behavior and my interactions with others. In fact, I would love to see more people join me in this endeavor.

This is something that I will strive for personally and would also challenge those in HR to adopt it as well. Think what our profession and our workplaces would look like if every day was a “best day.” First of all, people would be stunned. How cool would that be? We could set our companies on edge by having a genuinely positive outlook. Seems radical doesn’t it? Secondly, how amazing would someone else’s day be if they saw you having a best day?

This calls for us to take in life and all that it offers and see the joy and opportunity in front of us instead of falling into the trap of negativity and sullenness. This also requires us to be others-focused and have faith that things will go well for them and for us as we work together.

The young boy probably didn’t realize how refreshing and countercultural he was this weekend. I’m grateful that we crossed paths and that I was reminded of how to have a best day every day !!

HR Shouldn’t Be Puzzling !!

I have a phenomenal family !! I don’t take that for granted. They allow me to be myself and it’s something that we value in each other. Recently, we celebrated Father’s Day and, true to form, my kids got creative. I’m not your typical dad. I’ve always been someone with more eclectic tastes and am more comfortable with non-traditional things. I was tickled that the kids reached out to have a Facetime call and I said about two words after they wished me a happy Father’s Day. They just talked, laughed, poked fun at each other and didn’t even realize I was on the call. It was magnificent !!

They were both kind enough to get me a gift, and my kids get me. They know that I’d be grateful for anything, but that I wouldn’t truly enjoy getting tools, ties or a gift card. My son, Josh, floored me with a giant LEGO kit of an English double-decker bus. My wife and I are huge UK admirers so this was perfect. Hours of activity with an anticipated cool outcome to add to my home and office toy menageries. My daughter Melanie bought something that was not only meaningful but also reflected a hobby we learned to share together – a puzzle. This one was even more special because was an old-fashioned chart of minerals !! You see, I collect rocks and minerals as another side of my fragmented interests.

As I opened the puzzle and started constructing it, my mind wandered and I saw so many connections to HR. You see, we make human resources far too puzzling for those we work with. We have our own “language” filled with terms, applications, and acronyms that sound foreign to anyone not working in the field. Too often when people interact with us there’s usually some situation that has escalated too far because that’s how we’ve allowed our profession to become. That saddens me.

We have an opportunity to change how, and when, we interact with people so that it’s more constructive, positive and valuable. We just need to take lessons from puzzles to stop being so puzzling !!

Be Face Up !! – When the puzzle is emptied out on the table, some pieces are face up and others are face down. As HR pros, we are face down more often than we are face up. We get buried in our work, spreadsheets, emails, phones, etc. and we never look up. If we would just take a simple step and pull away from the tasks we think deserve our attention and face those we work with more intentionally, you’d see a new way to set the foundation of practicing HR – face your people !!

Find the Corner Pieces !! – The frame of any puzzle is critical, but if you don’t find the four corners, the frame can’t come together. Recently, our company has chosen to adopt and practice The 4 Agreements from the book by Don Miguel Ruiz. I like these four components especially for practicing HR because they help shape our behavior and the behavior of others. I recommend you check out the full book for the great context behind the agreements. But to get you started, here they are: (1) Be impeccable with your word, (2) Don’t take anything personally, (3) Don’t make assumptions, and (4) Always do your best.

Put Every Piece in its Place !! – The beauty of puzzles is that pieces can only go where they were designed to go. What would our companies look like if we made sure this was true with every employee in their roles? When the pieces are all correctly aligned you see the picture that was there all along. Making sure people are developed and aligned is a much better use of the strengths of HR than just being the fire brigade waiting for the next crisis to arise.

I just finished the frame before I sat down to write this post. I can’t wait to get back to my basement to put the pieces inside and see the minerals start to appear. This week, step back and take the steps needed to pay attention to your people, build your four foundational pieces and get people better aligned. I’m sure you’ll love the way your company transforms and you’ll no longer be puzzling to work with as HR !!

Do Some Pruning !!

Last weekend I had a chance to head back to my hometown to visit with my mom. My wife and I always love traveling to Ada, Ohio because it’s honestly like stepping into a Hallmark movie. A small, midwestern town with a dedicated Main Street. It’s incorporated as a village because it’s not big enough to warrant other titles.

We went up not only to visit but to take in the 4th of July festivities !! My hometown hadn’t had fireworks for over 50 years and we got to experience this coming back. Even better, we watched them with our extended family in my cousin’s backyard. So very cool. We also heard the Lima Symphony Orchestra play an outdoor concert and it was spectacular to hear live music once again.

Those two things would have made the visit complete. However, I always make sure to see if there’s anything I can do for my mom around the house. It’s cathartic to be able to help her out and take care of some chores that she shouldn’t do as much anymore. She’s still very vibrant, active and engaged at 82 years young, but I don’t want her getting up and down ladders or doing more physical things when I can help. After cleaning the gutters, I went to the bigger task of the day – pruning.

My parents have always had great landscaping and curb appeal around their ranch-style house. So, we weren’t trying to work our way through a jungle of various plants. We were going to shape and prune some things to give them more definition and get them off the house and the siding. Also, cutting plants back allowed the sun and rain to reach smaller plants that surrounded the ones getting attention.

As I went to work with some electric shears on the first shrubbery, I noticed some overgrowth at the base of the plant that was honestly taking away nutrients from the main core of the bush. That needed to be pruned by hand. This is much slower, concentrated and meticulous. I had to crawl on the ground and reach up into the middle of various branches which poked and prodded every movement. After several well-placed cuts, the bush looked less frazzled and frayed. You could see the base of the beautiful shrub and it now was a focal point of the front corner of the house.

I continued working my way around the house with the hand pruners at the ready to give each plant some love and attention. It was wonderful to have some quiet time to myself and concentrate. As I was clipping and trimming, I began to see how the work I was doing was essential for the plant to thrive. Of course, it made me think of how this same action could be utilized in the workplace.

Pruning isn’t natural at work. We are far more focused on innovation, creativity and production. All movements are geared toward making more and more and more. It’s how we measure performance and how we reward and compensate people. We don’t feel we have time to ever step back and pause. It isn’t true, but we tell ourselves it is. With this incessant pace to always press ahead, work becomes misshapen, fragmented and unruly. We can’t keep up with all of the separate areas of growth. We need to be pruned!!

All of the benefits that I gave to my mom’s plants are true with work and people. If we cut back on some activities, then people can grow from their core and their strengths. If we untangle the things that pull at our base and foundation, then our people can stand firm and assured in what they do. Also, if we pull things back in line, we may see other people who have been overshadowed and need some light and nourishment themselves.

As HR pros, we would benefit our organization if we were those who recognized and made sure pruning happens. I’m not talking about reducing the size of your workforce. I’m talking about being the gardeners who see when things need more attention, care and some clipping. Doing this helps those that lead people to see the need for ALWAYS being mindful of their people.

This week get the pruners out and move around the office to see where your handiwork may reshape people in order for them to blossom, thrive and grow with purpose !!

A Window into HR !!

This past week you may have heard me laughing so loud from the great thing that happened at our offices. Seriously. I couldn’t control myself and it was fantastic.

You see, working for a restaurant company, our Team Members have been present and essential throughout the entire pandemic. We took every safety precaution we could and they pulled through in a magnificent way. We honestly wouldn’t be where we are today without them. (That’s not a new reality by the way. Our team members are the reason we succeed all the time.)

Our corporate office went through the cycle of fully remote, partially remote, hybrid and then in person. We have always had a flexible approach to work so we don’t have a policy. Instead, we have an expectation – Wherever you are, do your work. As things have changed over time and vaccinations have been available, we’ve seen more people choose to be back in person.

An adjoining department to HR is our operations, communications, and training group. Two of my co-workers had put up a plexiglass barrier to make sure they were safe in the office during all that had been going on. With things getting back to “normal”, I stopped by to visit (as I do every day) and made a quick side comment that it was okay to move the barrier if they wanted to. This week they moved it and put it up on top of a file cabinet. It took me by surprise and I commented how I loved where they put it.

Without blinking an eye or missing a beat, they stated, “It’s our window into HR.” I thought that was spectacular and told them how much I loved it. I happened to step out for a late lunch and got a text from them asking if I was coming back. If I was, could I come back and visit again. I was intrigued and hurried back.

When I turned the corner into their department, I lost it and the laughter ensued. Here’s the evidence . . .

They decorated the window into HR and I was touched. It was so personal and showed that we had a great relationship. I’m grateful for that. My team and their team work together often and it’s a joy to work with them. I asked them to keep it up and they reassured me they would.

Their fun office addition did make me think. Do people in your company have a window into HR? When I hear stories from employees I would question whether most truly do. I don’t think that should be the case.

We should have learned over this past 15+ months that everything at work is people-related. It always has been, but now people have acknowledged this truth. I have a feeling that most people’s “window” into our world is when an issue arises. Unfortunately, that may be the only time they interact with us. We should stop complaining that this is how we’re viewed and change what they see and experience.

I would love the window into HR to become where people look forward to interacting with us and that we intentionally reach out to everyone on a regular basis. We have the ability to foster and build our company’s cultures, elevate the performance of people and be the connector to pull together departments and levels of the organization so there is more cohesiveness. I don’t think this is out of reach or Utopian. I think it’s a choice.

This week get some cleaner out and see what your window looks like. Make sure that people not only have a view into who you are and what you do, but that they get to know you and work with you on purpose. Let people in. Remove the blinds and include them in the great work you do in making your company a people-first environment !!