‘Global HR’ Articles at Everyday People, Page 3

The Case for Balance

The afternoon started well. My wife and I were excited to get out of the house and head to downtown and meander around Oktoberfest Zinzinnati. We have gone to the festival for decades. It’s the second-largest Oktoberfest in the world next to Munich !! The weather was magnificent. The skies were bright blue with some wispy clouds here and there. Mostly we had bright sunshine lighting the way.

We parked several blocks away and were making our way to the actual festival surrounded by people also heading in the same direction. We moved with ease for about four blocks until we passed the official area sectioned off for the event. The flow came to an abrupt halt and we found ourselves shoulder to shoulder with thousands of strangers all taking in the sights, sounds, and smells of the gathering celebrating German heritage.

I was IN my element. Debbie was not. Whenever I can immerse myself in the midst of a giant throng of people, I feel at ease. It helps that I’m a tall person who can easily see above the crowd and make out where I can go. My wife is taller than average, so that isn’t an issue. She often says she can spot me as I make my way around so she rarely feels lost.

We attempted to make the same movements everyone else was trying to make all at the same time. You try to take in the different food and drink booths to both see what they’re offering and try to decide what you’d like to purchase. Off of the primary street of 5th Avenue are side streets also filled with booths, bands, and places to sit and eat. Remember, there are literally thousands of people in this relatively small six to eight-block area. This is not typically what happens in downtown Cincinnati. We’re not Manhattan.

I love taking in the energy, listening to the various conversations, and throwing myself deeply into one of my favorite activities – people-watching. I can lose myself in trying to take in every moment and interaction. It’s like an endless funnel of stimulation. My wife enjoys the same thing . . . for awhile.

She loves going to events and prefers we have a plan and a purpose while going. She wants to see everything and also make sure we actually eat and drink. Those are critical, but she needs to pull me out of the “people cloud” to keep me focused to make sure those activities actually occur. I would be content just wandering and watching. She is also very aware of her environment and reminds me to look down so I don’t miss steps, weave into oncoming traffic, or run into other people.

We did make our way through the mass of humanity as we went down one side of the line of booths. We also made some stops to get those essential sustenance items including sausages, adult beverages, and the must-have cream puff !! Fortunately, we also had an oasis provided by the Chamber of Commerce. We could step away from the melee and enjoy some shade and have a place to rest and sit.

After we had a respite in our oasis, I felt the urge to jump back out into the fray. We just participated in the World’s Largest Chicken Dance (it’s a mandatory experience of Oktoberfest), and my wife was hesitant but obliged. We were going to get a few other items to eat and drink. What we didn’t count on was that the crowd had multiplied. It seemed like it had tripled at least.

It was a bit difficult working our way through the horde when we first arrived. Now, it was moving at a snail’s pace. You were lucky if you happened to get into a stream of people who weren’t standing in lines. We had gone about a block when I saw the “look” from my wife. We moved off to the side and I asked if she wanted to head back to our oasis while I went back into the swarm of humans.

She seemed relieved and said she would. I wasn’t upset or disappointed. We know how each other ticks. We’ve been in each other’s lives for 35+ years and we’ve learned a very important factor.

We balance each other.

She is more introspective while I’m someone who thrives by being surrounded by others. It’s more than being extroverted or introverted. Those are facts and that’s one of the many facets that makes us who we are. Instead of trying to shape one another into our particular approach to life, we have a natural push and pull that meets in the middle more often than not.

Our relationship is how I wish all relationships would work – especially in the workplace. Instead of everyone trying to make others assimilate to their own approach, we should allow for balance. We need to quit getting frustrated when others aren’t like us and come to terms that we will never be alike. We shouldn’t be. There’s far more value to each person living as who they are.

This week look for balance in the interactions you encounter. You’ll find that it’s much healthier when you do !!

Wein oder Wasser ??

Next year is a milestone year for my wife and I. We will be celebrating our 35th wedding anniversary and we’re both also turning 60 years old. I’m so fortunate that she said she’d marry me decades ago when I proposed to her at the Cincinnati Zoo (where we first met.)

Since this is momentous for both of us, we’re looking into an adventure to mark these passages in time and our lives together. We’re considering taking a Viking River Cruise that will take us through Hungary, Austria, Germany, and the Netherlands. It’s fascinating to plan and we both already feel the anticipation growing. To prepare, Debbie challenged me to refresh and relearn how to read and speak German.

I have picked up the gauntlet and have started doing daily language lessons using the Duolingo app on my phone. I’m a little over a week in and I love it !! I know I could use Google Translate or some foreign language AI bot instead, but that seems like an easy out.

I wanted to accept her suggestion for many reasons. The first is that it would be cool to be conversant and understand the language and signage we’d encounter throughout the majority of our trip. Secondly, I took German for one year in college and it was wonderful. My heritage is a mix of German on my mother’s side and Irish on my father’s side. Also, I was born in Nuremberg, West Germany (that’s what it was called back then) on an Army base where my father was stationed. Finally, one of the stops on the trip is Nuremberg. To be able to speak to local people in the city of my birth would be amazing !!

The other benefit of jumping into learning a second language is the reality that there are untold advantages to being a person who is constantly learning. I’ve always been a curious person who is more willing to take risks than others. I get itchy if I fall into too many predictable patterns in life. There is always something you can learn. There is no possible way you can get to a point in life where you know everything that you need to know. Something new is just around the corner if we’re willing to look for it.

Back in the 1990’s and 2000’s, there was a concerted effort for people to become “Lifelong Learners.” I remember blog post after blog post on the topic. I probably wrote one or two of them myself. It’s a great aspiration but many of us learn only when told to for a reason. The focus at work is production and that’s it. The trend has shifted to produce, produce, produce, and then fix mistakes when they occur (which they will). Hitting our numbers, driving results, analyzing data, and then coming up with methods to get them consistently better is the message of the day.

I don’t think learning and performing are separate functions. Far from it. They are intertwined. We would perform far better and consistently if we took the time to learn first. We have the time. We just choose to blow through it because of the incessant pressure to produce at all costs. This is a miss. A big miss.

As HR pros, we should be the ones pulling the brake inside our organizations. We should always take the position of being intentional in having learning and development become the fabric of our company culture. These efforts shouldn’t be a program or a reactive response to another inane performance review list of goals.

Learning, like work, should be continuous. It should seamlessly flow and be encouraged to pursue so our folks, as well as us, don’t get stagnant and stuck in our ways.

This week, see where learning can occur for yourself and others, and then jump in. I’ll be continuing my German lessons while looking for other opportunities myself. I’m geeked to do this and I hope you are too !!

(BTW – “Geeked” is universal and the same in every language – as it should be.)

Spread the Word !! – July #HRCarnival

We seem to be in a funky pattern when it comes to Social Media. There are people who love platforms while others can’t stand them. New platforms arrive and others diminish. This fluctuation has caused a malaise that honestly isn’t warranted.

The primary function and purpose of Social Media is to communicate and share ideas !! This has been the purpose since its inception even though many have tried to either dampen it or make it argumentative.

The Carnival of HR (#HRCarnival on Twitter) has always been a fortress that has survived storm after storm over the years. I was asked if I’d host this month’s Carnival and I jumped at the chance. It’s an opportunity to rekindle the flame of great content and spread the word of HR practitioners from around the globe. When I put the call out for posts, the response was massive !! I dropped a spark on multiple platforms to show we can continue to break through the darkness and bring light to the profession and the industry.

Listed below are the twenty-four entries I received !! It’s a mix of veteran bloggers and new voices. I made sure to share which corner of the world each post came from. Make sure to check out each one and connect with the authors. Get ready, here we go . . . time to spread the word !!

Jennifer McClure from Cincinnati, Ohio takes a solid look at the ever-evolving field of leadership with 10 Critical Focus Areas for Leadership Success in the Future of Work.

Janine Ramirez from San Sebastian, Spain shares her new HR podcast – The Employee (EX) Experience.

Brent Morrell from Indianapolis, Indiana has great reflections about being an HR practitioner in his post – 5 Things I Wish Someone Had Told Me Before I Started in HR.

Erin McCune of Performica in Santa Cruz, California shares a blog authored by Ellen Raim looking at – Fraying Ties: Erosion of the Employee Ecosystem and the Push to Return to the Office.

Kat Kibben from Raleigh Durham, North Carolina penned a great read on – Employee Resource Groups: Impact Over Everything.

Paul LaLonde hails from Chicago, Illinois and wrote this after being inspired by a Netflix documentary – The Stoicism of Arnold Schwarzenegger: What Mr. Olympia Can Teach HR.

Alex Killick from Edinburgh, Scotland grounds us with his post – Leading Kind’s Monday Motivation: Find the Kind Minds.

John Baldino from Vero Beach, Florida makes a strong argument about the value of communicating with candidates during the hiring process in his post – One Week.

Robin Schooling from Baton Rouge, Louisiana captures an essential workplace relationship in her piece – The HR and Hiring Manager Partnership.

Dorothy Dalton from Brussels, Belgium shares great insight in her post – Biases in Interview Scheduling.

Molly Weaver from Overland Park, Kansas gives us a different approach in her post – The Case for Providing Interview Questions to Candidates in Advance.

Heather Younger from Denver, Colorado shares some video coaching advice on – How to Give Constructive Feedback to Managers.

Kayla Moncayo from Austin, Texas has a compelling post with – Performer vs. People Manager.

Prasad Kurian from Pune, India offers a deep thinking post with – Simplicity @ the Other Side of Complexity.

Anthony Paradiso from Bergan County, New Jersey shares a full video webinar on a Pride Webcast.

Matt Meadows from Boca Raton, Florida goes against the grain with his blog – What People Get Wrong with Performance Reviews.

Michelle Harte from Birmingham, England gives us a Taylor Swift-inspired post – Rooting for (the Anithero).

Daphne Kakonge from Kampala, Uganda asks a timely question – Is Your Workplace Ready for Gen Z?

David Hayden from Doncaster, England shares the connection between the joy of a hobby of his and his work – Parkrun and Learning.

Ken Meyer from The Bronx, New York shares – The Importance of Explicit Communication.

John Bernatovicz from Akron, Ohio is observational astute when he shares – Things are Just Flat Out Weird Right Now.

Gary Butterfield from Leeds, England ties two important workplace facets naturally together in his post – Unlock Employee Engagement with Wellbeing Conversations.

Kyle Roed from Cedar Falls, Iowa reminded me of his fabulous podcast – Rebel HR. (You knew this had to be added !!)

Karin Hurt shares a great “how-to” post with – How to Create a More Innovative Learning Culture

Scott Leiper from Ayr, Scotland closes out the Carnival in his usual creative way with – Squiggly Shoogle.

Hope you enjoyed this month’s installation of the #HRCarnival. Remember blogs, podcasts, webinars, and platforms are still alive and thriving. It’s up to all of us to continue to spread the word !!

Stop Catastrophizing !!

I’ve mentioned before that my wife and I are empty nesters. We enjoy this stage in our lives because it’s given us the freedom to do more things as a couple while also staying connected to our kids. Looking back over the years, we made sure to invest time and attention in each of our kids knowing someday we’d be living in different places.

What’s ironic though is that when we get a phone call from Josh or Melanie, our first thought isn’t positive. When their name pops up on the screen, our minds automatically come up with a multitude of potential situations. Each one is worse than the prior one. You can feel your pulse and blood pressure elevate just a bit and you clench as you hit the “answer” button. Nine times out of ten the conversation is positive and even a bit benign. They’re just checking in.

All of the years of investing time in having relationships with our kids have paid off. That doesn’t change the sinking feeling of a potential catastrophe looming around the corner. Now, you need to take note that we don’t want something horrible to happen when we chat. It’s the last thing we’d want. So, why do we catastrophize something that should be positive? How would we respond if the call wasn’t positive and something dire was truly facing our kids?

Humans are unfortunately built to assume the worst is possible. It doesn’t matter if it’s a parent/child interaction or a work encounter. Our minds jump to a catastrophic level just in case something does present itself in the worst possible way. How sad is that? We’ve become so used to catastrophizing the potential outcome of meeting with others that it’s become our norm. That just shouldn’t be the case.

What steps could we take to not expect the worst is inevitably going to occur? The first thing is to intentionally have the discipline to see the positive aspect of every engagement we have with others. Develop a mindset that the best is going to occur. This simple step of going into conversations expecting something positive is a good start.

Secondly, believe that people have good intentions first. Understand that others want to avoid catastrophic thinking just as much as you do. Even if you’re the only one assuming positive intent, it’s better than both parties assuming the worst.

Finally, live in the moment. I don’t mean to belittle the future. Not in the least. I am a person who eagerly looks forward expecting good things. Being in the moment though allows you to focus on what’s in front of you. It also keeps you in the best frame of mind if something is bad or catastrophic. As humans, we respond when a crisis is upon us better than we do facing our regular day-to-day patterns.

We shouldn’t need our circumstances to hit a crisis level in order for us to act. It’s not healthy or sustainable. Think about it for a moment. If we only feel comfortable acting when the worst truly is what we’re facing, then we’re living with a constant catastrophic mindset !!

This week, make the change to be positive, and believe the best is going to happen with every conversation you have with every person that crosses your path. You’ll be pleasantly surprised how easily your day goes by with few bumps when fewer negative thoughts take up space. Stop catastrophizing and expect the best !!

Welcome to My Hotel !!

Last year, my wife and I traveled to Houston, Texas. It was our first time there and I was speaking to an HR team from a construction firm. It was a small event in a cool, industrial warehouse that was converted into a meeting space. We had a great time and got solid recommendations of where to go and where to eat from the local folks. We gathered all our belongings and traveled less than a mile to our hotel. We added a few days of PTO to extend our stay and visit the city.

As we wheeled our suitcases down the hall, we turned the corner and I heard a voice jubilantly exclaim – “Welcome to my hotel !!”

I perked up immediately and sauntered up to the hotel check-in counter when the clerk cheerfully said, “Welcome to my hotel. I’m Yolanda. Are you here to check in?” I was floored by her exuberance and replied, “Why, yes we are !!” My wife rolled her eyes a bit and whispered, “That’s what she’s told to say,” and I’m sure she was. That didn’t deter my excitement.

Yolanda went on to tell us about the hotel’s amenities and offered to be available for us whenever we needed it. I was so geeked by her approach and thought she went above and beyond in showing her hospitality. My wife and I went out to be tourists and as we strolled back into the lobby hours later, we heard Yolanda say, “Hi there Mr. and Mrs. Browne !! How was your time out in my city?” I was giddy once again. “We had a great time Yolanda !! Thanks for asking.” One thing to note – The lobby was teeming with people moving back and forth involved in various things, and yet Yolanda took the time to check on us in the midst of this hurried activity.

On the day we were going to leave to fly back to Ohio three days later, I was having problems getting our boarding passes to load on my phone. I decided to go down to the lobby and try out the “business center.” It didn’t work because I’m sure it’s overused. I decided to go to the front desk and ask for help and I heard, “Hello, Mr. Browne. Can I help you?” You guessed it. Yolanda was manning her post yet again. She was so helpful and we were able to get checked into our flight and print our boarding passes.

While I was spending more time with her, I was filled with curiosity. I asked her about her approach and her joy toward the guests of the hotel. She brimmed with delight and shared she had been a front desk clerk for 20 years and she couldn’t be more proud of the work she did and the place she worked. I told her I was in HR and I was so moved by our experience and I knew she offered this same level of engagement and service to everyone she encountered.

This made such an impression on me that I incorporated our experience with her in one of the presentations I give at conferences and I end by asking – “Is this how YOU view your job in HR ??” The response is a mix of “not really” or “I wish I did.”

I first used the story while speaking at the SHRM Annual Conference in New Orleans in 2022. After the presentation, someone came up to me at the front of the stage and pulled me to the side. “Hi, my name is Kimberly. Did you stay at the Embassy Suites while you were in Houston?” I told her I did and then she floored me.

“I work with Yolanda !! My team and I heard your story and we’ve been texting her during your speech to tell her that you were bursting with elation as you told this room filled with thousands of people all about her.” I burst into tears. I couldn’t believe it. We hugged and I asked Kimberly to tell Yolanda thank you for letting me share our time with her with others.

A few weeks passed, and Kimberly sent me a picture through Linked In. Here’s what I received. That’s Kimberly on the left and Yolanda on the right.

I couldn’t believe it !! I added this picture at the end of my presentation and have been fortunate to share it many more times. At SHRM23 this year in Las Vegas, I shared about Yolanda again, and after the presentation, as I was signing books at the SHRM bookstore, another person approached me. “Hi there. I’m Jamie and I work with Yolanda. Thank you so much for continuing to share about her. I wanted to get her one of your books so she had a note from you.” I started weeping again. I couldn’t grasp what continued to happen.

This past week I spoke at the HRUnite! conference in Frankenmuth, Michigan. It was an amazing smaller HR conference which was more intimate than others I’ve been fortunate to speak at. After I presented, I received a note from Kimberly through Linked In. She said, “I thought you’d like to see this . . .”

I read the post from Avion Hospitality and the tears began to flow again. You see, Yolanda was recognized at her national conference. They showed me speaking on the stage using the closing slide I’ve been using showing the picture of Kimberly and Yolanda. They said –

“For the second year in a row, Yolanda Johnson was highlighted at the National Society for Human Resource Conference and shown on stage as an example of finding a company and career you love. Yolanda is Guest Services Manager at Embassy Suites Energy Corridor and clearly had a positive impact on this guest. Congratulations, Yolanda, on succeeding in your quest to welcome every guest and make them feel like family. We should all be so lucky to encounter your energy and enjoy our work as much as you.”

I left a comment on the post and the Embassy Suites account wrote me back. Yolanda’s story just keeps going on and on.

So, I’ll ask again. Is this how you view what YOU do? If not, why not? Yolanda has chosen to bring her whole being to all she does and her story is now touching people around the globe. May we all learn from her and change how we view our jobs. You never know who will tell your story to others !!

Where Are You From ??

I am fortunate to travel to HR events all over the place. When I do that, I also get to do my favorite thing – meet people !! Meeting people has always come naturally to me. I feel comfortable meeting anyone at any time in any place. I know this is rare and I don’t expect others to be nearly as comfortable with this as I am.

When I meet someone though, I try a different approach than most. The first thing I make sure to do, every time, is to slow people down from the inevitable traditional greeting launch. I pause and ask their name – even though they’re most likely wearing a name tag. Then, I make sure to share my name again to keep a steady pace.

Here’s where things veer in a different direction . . .

Most people then open a conversation with, “So, tell me what you do.” or “So, where do you work? I never do this even if the other person I’m meeting starts this way. Now, this took an incredible amount of discipline to break the habit because I have been using this opening barrage just like everyone else.

I do this instead, “Hi, Mary, where are you from?”

People freeze. They weren’t expecting a question that fell outside the normal pattern of human interaction. Once they get their bearings, you see something amazing happen. Their shoulders drop and a smile starts spreading across their face. “Oh, I’m from . . .” and then they warmly share this tidbit about themselves.

The entire tone and tenor of this interaction becomes welcoming, warm, and genuine. People don’t posture or try to justify their role in their organization or the brand they work for. It puts people at ease.

Recently, when I was speaking at the Oklahoma SHRM State Conference, I tried my elusive tactic on people and many replied, “I’m from the City.” Not being from Oklahoma I had no idea where that was. I’d kid, “Well, I’m from a city too.” Then they’d blush and stammer to say, “The City is what we call Oklahoma City.” I learned something new and it was fun to do so.

You see, when we ask people to recite their occupation and company, we truly don’t care. We won’t remember it and it’s a clumsy way to get to know someone. When people talk about where they live, they’re open to sharing so much more about themselves willingly.

One caution in the “where are you from” approach. Don’t downplay your location. If you’re from a smaller town or village, share the name of it and where it is proudly. You may need to explain it’s located near a larger, or more well-known city, but that’s okay. When you say, “Oh, you don’t know where this is . . . , ” – you diminish yourself and the conversation.

I was just in a conversation where a friend said, “Yeah, I get to serve in churches in Jumbo and Roundhead.” I knew exactly where these minuscule burgs were in Ohio. He didn’t have to explain or give me more details. I already had the picture that these were small towns and I loved that he was willing to meet people where they lived.

Next week the SHRM Annual Conference is going to happen in Las Vegas, Nevada. The convention center will be teeming with literally thousands of people and it can quickly become overwhelming. I recommend you relax and use this new tool in your “get to meet you” quiver. Trust me, you’ll start enjoying networking far more than you have in the past.

So, when our paths cross, and they will, ask me where I’m from and I’ll do the same !!

Mr. Lusk

The year was 1980 and I was a junior in high school. I was geeked to jump into more college prep courses and one of those was Chemistry. This class was only open to juniors and seniors. Many of my friends signed up as well, but we weren’t really sure how it was going to go. We heard that a new teacher was going to teach Chem and that brought about an air of uncertainty.

We didn’t handle “new” well. I joined the Ada school system in 7th grade and it took me almost an entire year to break in to find my way and make friends. That’s because the vast majority of my classmates had been together since Kindergarten. Now that I’d been accepted into the mix and going to my fifth year with this cohort of peers, I was as skeptical as they were about any new teacher.

As we took our seats, this slender man with large glasses entered the room and turned to the blackboard. With a piece of chalk, he printed his name . . . Mr. Lusk.

It didn’t seem to fit. He was VERY young compared to the much older teachers in our high school. He had a mild demeanor and softly introduced himself.

“Hi there. My name is David Lusk and I’m your new Chemistry teacher. I recently graduated from Ohio Northern University and this is my first class and first day teaching full-time.”

Our jaws hit the floor. He was brand new !! I’m sure he had some student teaching experience, but nothing like taking on a group of juniors and seniors who were extremely close and familiar with each other. We were sure that this was going to go south. Being immature, even though we had all of life already figured out, we made up our minds we were going to give him a shot, but we were going to stretch the boundaries as much as possible too.

The first few weeks were pretty tame. We jumped into learning the Periodic Table and started with the very basic building blocks of Chemistry. He seemed to be chill enough and the classes were interesting. He gave us a schedule of labs we’d be doing and our interest peaked. I hung out with three of my close friends and we maneuvered our desks to be like a little pod in between the two large, long lab stations. We didn’t ask. We just shuffled together and watched to see how Mr. Lusk would respond. He didn’t mind and we didn’t pay attention to the seniors or the other juniors in the room. The seniors were marking time and had little interest in the subject or the new teacher. The girls who were in the class were crazy rule followers and they felt the four of us should get back in the rows of desks like all of the other kids. Upsetting them was icing on the cake.

After about a month, we had an unusually early snow. Our room was on the first floor in the “new” wing of our school. We had a large paned window with a small panel that would jut out just about ten inches. As class was going on, my buddy, Tom leaned over and said, “Watch this. It’s time.” He ducked out of his desk went back to the window and popped it out. Mr. Lusk was writing formulas on the blackboard and people were frantically taking notes.

Tom popped back into his desk with a giant, fresh snowball. “What are you going to do with that?” I asked. “You’ll see.” He stood up and threw the snowball to the front of the room easily and it smashed into the blackboard !! We sat there in awe and anticipation to see how the new teacher would react. Tom was ready to get busted and go to the Principal’s office. It was an epic act of anarchy and we were sure he was going down.

What happened next set our opinion of Mr. Lusk going forward. He reached up calmly, wiped off the wet streaks of snow and kept writing the formulas. Not a word. He didn’t turn around. No reaction at all. As we received evil glares from the rule girls about what dorks we were, we sat there in pure admiration. Class ended about thirty minutes later and Mr. Lusk still didn’t bite on our attempt to rattle him.

The four of us formed a group called The Conclave (we were massive nerds in school) and we decided we’d be Mr. Lusk’s champions and supporters from then on. It was the best decision Tom, Jamie, Greg and I ever made. We ended up learning lesson after lesson from Mr. Lusk. He even added Chem II and taught Physics our senior year. We were the first to sign up. Tom and I also scheduled it so that every, single study hall, we went to the Chem room to hang out with Dave.

After graduation, we still made sure to stay in touch with Mr. Lusk and drop in every so often to see how he was doing. Every time we did, he’d explain that we were his first class with pride. He continued to check in with us long after we completed college, got married, had kids, and stepped into our careers.

This weekend, I was able to go to his retirement party 43 years after he stepped into that Chemistry room with a bunch of goofy juniors. He has been honored year after year as the best teacher and most beloved teacher at the high school. He has taught well over 1,000 kids the joy, magic, and importance of Chemistry and Physics. He was active in tons of additional activities including running the school Quiz Teams, overseeing Student Government, and taking trips to Cedar Point to let kids enjoy the amusement park.

The receiving line for Mr. Lusk started at 2:00 pm and didn’t wane until the reception was over at 5:0o pm. An endless group of people including community members, former teachers, members of his church, and alumni from the many years he taught came to tell him “Thank you” for all he had done.

Greg Lavan and I were the two members of his first class who came back. You need to remember when Dave was starting his teaching journey, he was 22 years old and we were . . . 17 !! We were basically peers. We’re on the precipice of entering our 60s and he is just a bit ahead.

When I was able to have some time with him, we embraced with a deep fondness. I tried as best I could to express to him how he changed my life and I wouldn’t be who I am without his investment. We both had tears welling up in our eyes as we shared our moment and I giggled as he stood in his Monty Pythonesque “I’m not dead yet . . .” t-shirt and jeans.

I spent hours with Greg and another classmate, Dave West, who was a year younger than us and we shared hours of stories, laughs and joy about Mr. Lusk and his impact on our lives and the lives of others.

Left to right: Dave West, Steve Browne, Mr. Lusk and Greg Lavan

I spent five hours a week with Mr. Lusk for a year in class and then ten hours a week my senior year in class and infinite hours skipping study hall. He embraced The Conclave and every. single. student. who entered his classroom over his 43 years. He left a mark that set direction in my life and had as much of a meaningful, lasting impression as my parents. I love him and he knows it.

I share this story not only to honor him but to remind you dear reader that you leave a mark on people every time you encounter them. This is true whether you intend to or not. Don’t overlook this. Choose to leave a positive, long-lasting impact and influence as Mr. Lusk did.

You never know what will come of this. Being intentional and cognizant of this reality will shape your attitude and approach toward others. I have taken the example Mr. Lusk exhibited to heart. I do my best to be mindful of leaving a positive impact on people every time I have a chance to be with others.

To thank Dave, I found a mint copy of Zenyatta Mondatta by The Police issued in 1980 the first year he taught. Greg and I signed it as two members of The Conclave. One last chance to leave a memento. So grateful that he swiped the snowball off the board and kept going. He has made an everlasting and eternal investment in the lives of many because he did.

Five Fingers

I haven’t been writing the past few weeks because I took some time “off” to pursue one of my other passions – speaking. I was fortunate to have been asked to present at three conferences – Workhuman in San Diego, the Oklahoma State SHRM HR Conference in Oklahoma City, and the New Mexico State SHRM Conference in Albuquerque. Being that I live in West Chester, Ohio just outside of Cincinnati it’s taken me some time to understand and acclimate to the different time zones I found myself in. I’m just now getting back into a regular wake/sleep cycle.

Each event was magnificent in its own way !! I could write blog posts about each one for weeks and weeks to come. A highlight for me at each conference involved a mix of seeing familiar friends I’ve met over the years accompanied by meeting scores of new people. There is nothing that captures my attention as much as this. I’ve always been wired around people throughout my life. I can’t get enough of meeting and engaging with new folks.

At New Mexico SHRM, the incredible volunteer leaders burst into the main room and brought people to their feet with music, dance, clapping, and extravagant purple sequined coats and hats. Energy and anticipation were high as they set the mood for the full conference ahead. They shared details of the schedule, thanks for all of the work people had done to pull the conference together, encouragement to visit and chat with exhibitors and sponsors, and more. I was used to this cadence because it reflected a pattern I’ve seen at many SHRM State Conferences. It was so well done and I personally was getting more geeked myself to be a part of what was about to happen.

While waiting to take the stage and open the event, I was fortunate to experience something that put things into perspective in a way I’ve rarely experienced at past HR gatherings. Margaret (a new friend by the way) took to the podium. She is Navajo and she explained the conference had a Native track and then she introduced the amazing Gabriel Ayala to open the conference with a prayer and a song. He is a singer, musician and artist also from the Navajo nation.

Margaret and Gabriel welcomed everyone as fellow “five-fingered beings.” They explained that the Navajo described humankind as five fingers because it is something that binds us all together as humans. I was floored. Something so visible, obvious, and yet overlooked by all of us.

Gabriel encouraged us to embrace each other as fellow five fingers. He noted it is far better for us to see how we have a common bond than it is to continue to try and tear each other apart. He acknowledged we are all unique and have known differences that make us strong as fellow five-finger beings. He then sang a prayer in his original language as tears rolled down my cheeks.

It was perfection. To recognize and affirm we are all humans should be at the opening of every HR event !! Too often we focus and dwell on those situations and circumstances that exhaust us. As HR pros we forget we have a common bond and we fall into the trap of the dark side of human behavior. We don’t see how to step back and get out of the muck.

Take heart !! The majority of people around us are fantastic most of the time. As humans the “all of the time” standard is out of reach. However, most of the time is very adequate. We need to take the advice of Margaret and Gabriel and call upon our five fingerdness.

This week when the urge to focus on the negative starts to well up within you, look down at your hands. Then, remember the people you will work with have those same five fingers. Value them as fellow humans first and foremost. Trust me, it will reshape your day, your outlook, and your approach.

(The artwork above is Gabriel’s native take on The Beatles’ “Abbey Road” album. You know I needed to have this !!)

Mending Fences

In the past, I’ve been sharing about home repair adventures at our daughter’s home in Indianapolis. Every time we visit we’re sure to be doing some sort of project, and we love being able to help. During Easter weekend, Melanie reached out and surprised me by asking if I’d like her help to repair our split rail fence. I jumped at the chance !!

My wife and I have lived in the same home since 1991. When we moved in, we were excited about the beautiful split rail fence that bordered our backyard. The family we replaced had a dog so there was an extra wire fence attached to the split rails. I took the interior wire fence down soon after we established our home. We didn’t anticipate getting a dog ourselves and I wanted to fully enjoy the wooden perimeter.

Over time we’ve had rails rot to the point of needing to be replaced. The horizontal pieces aren’t much of a challenge. The hardest part is getting them from the hardware store back to our house while protruding out the back of my SUV. I’ve figured the slow-motion transportation out, and find that I’m replacing three to five rails each year. I’m good with that. The extreme hurdle that has only occurred three times in 32 years is when a vertical post breaks off.

This usually occurs at the post’s base but it results in six rails being affected. Something you may not know is that split rail vertical posts reside in a hole about 2 to 2 1/2 feet deep. So, getting the partial, buried part of the post out of the ground is physically difficult. However, you need to get it out before replacing it with a new post.

When Mel got home we traveled to one of the big box hardware stores near us to buy a vertical post and five replacement rails. We had two remaining from when the fence breach occurred and I was sure we could replace a few more around the yard. After two hours, lots of mud and water were removed along with the buried post remnant, and a hole appeared. We placed the new vertical post and made sure it was level. We put the two past rails in their place and added four brand-new rails. The fence had been in disrepair for over two years. I didn’t have the right weather, enough time, or a willing helper. It was easier to leave the gaping hole and make excuses than face the work needed to fix the fence.

Sound familiar?

We all have relationships in our lives that could use some mending – personally and professionally. I’m not going to venture into when there’s splintering in our personal lives. I’m sure there are circumstances and experiences I have little context about to give any specific advice. I would like to mention this though – Our time with the people in our lives is limited. Why have that time wasted with fences that could be mended if you took the time and steps needed to attempt that? I know some personal relationships in my life need more of my intentional attention. I’m willing to try and hope I can get them back in place.

At work, we’re better when there aren’t broken fences. Too often we spend time talking about how relationships are fractured to other people who aren’t part of the relationship. We avoid going to the people involved for some of the same reasons I chose not to fix my split rail fence. We tell ourselves we don’t have time, and we’re sure that it won’t help. This can’t be the case. Companies that continue to work in a manner where factions of people pull each other apart will never be as successful as they could be.

HR pros need to be the ones who go to the hardware store, get the materials needed, and then pull the people together who need the mending. Being willing to step in to bring the organizational fence back in order is essential to leading from the HR chair. Instead of listening to the complaints and conversations where people keep the fences broken, take the time to turn things around by resolving that you won’t allow for any gaps in your perimeter anymore.

We need to realize that when our boundaries are in place and relationships are healthy, then people can perform. When they perform, the company succeeds as a whole and among each employee involved.

This week, look around your company’s backyard and determine where your fence needs attention. Then, get to the store buy the rails needed and start mending.

Fix You

A situation recently occurred that I can’t shake. I share about my family often, and I’m fortunate to have such an amazing, supportive wife and incredible kids. They are well on their adulting ways which is a new parenting adventure itself. It’s wonderful to take the steps of life together including the highs and lows, the joys and challenges.

Our son lives in the greater San Diego area while my wife and I are in Ohio. Having him thousands of miles away has its downside because it would be great to see him in person more easily and often. However, I’m also geeked he is in a place where he can stretch boundaries and make a life for himself. One thing Josh won’t readily admit is that he and I are more alike than not. He is creative, emotional, passionate, and talkative and struggles when he feels confined by authority (just like the author of this post).

We have an agreement that if he ever feels like he’s going to lose it, I’m his first call before he reacts. Please don’t think he’s ready to pop at any random moment. Sometimes, the emotions just build up and I’d rather be a safe outlet than have that release be detrimental to him or others. I’m proud of him and love him more than I can express. So, if I get a call that doesn’t quite fit my time zone but it fits his, I pick up the phone.

A few weeks ago that happened. He called me as both his Dad and his HR counsel. His work situation isn’t good. He works for a branch of a nationally known bank for a difficult manager. Please understand every time we talk about his work environment, I make sure to talk about what he’s facing AND his part in it. It’s too easy to have him, or someone at work, just complain about their supervisor. Everyone does this to some extent at some time. You need to make sure to see if there is an issue or if it’s a mismatch of styles and approaches.

In his current job, he’s hit both. The branch has the highest turnover of all branches for people in his role. He has stuck with them through all of this and has the most tenure even though it’s only a little over one year. I won’t go into details of why I received his call because he’s going to work through it – as he should personally and professionally.

The part of the conversation that broke me was that he was two words into the call, “Hi Dad . . .” when he burst into tears. The kind of crying where you can’t catch your breath. I felt helpless sitting at my desk knowing I couldn’t get to him and embrace him for comfort.

“You told me to call you. I don’t want to f&*#ing go back to work. I just don’t. I can’t take it anymore,” he was able to get out between the sobs.

“You don’t have to. You can walk out. I don’t know that you should, but you have that ability. Before you do that, tell me what’s going on,” I inquired.

Fifteen minutes later, we landed in a good place and he went back to work. Even though the call was so emotionally charged, I was grateful he reached out to me first. I got another call a few weeks later because of another incident. He shared what happened and we went through more time together calmly so he could continue to move forward. I’m not sure where this will land, but I hope he leaves this situation with a challenging manager to find another opportunity where he can apply himself. I know it’s just around the corner if he takes the first step.

No one wants to see their children struggle. Life is tough. It will have struggles. No one is exempt from this. You wonder if you’re making enough of a difference and an impact to make sure they know they are loved and supported. Not just with words, but with actions and behavior.

I share this story because I know I go to work with a multitude of others who are also working through “life” in various ways. It may involve children, parents, finances, decisions, disappointments, etc. Regardless of what is in front of everyone, they bring what they’re facing to their jobs. They do their best to put those interactions aside to focus on their work. Most of us mask things enough as to not let others in because we don’t want to burden them with our “stuff.” I get that. However, to be flippant, ignorant, or dismissive of what others have going on is unacceptable.

We can’t pretend we’re interested in the well-being or mental health of others if we ignore what people are experiencing. It’s naive and narrow-minded. I’m not going to give you a method, approach, or steps to follow because I don’t have the context and knowledge of the people you’re around. This is only a request for all of us to be more conscientious and aware that the work people do is literally a very, very small portion of their lives. It may be where we interact, but it is strongly influenced and swayed by life’s circumstances.

Just knowing you’re available to genuinely be present for others is enough. It’s a start many long for because too few have that assurance. You need to be that “first call” like I am for Josh for others. It makes a huge difference !!

After the first call, Josh texted my wife and me to thank us for being there for him. He shared a song that he said he plays to remind him of this truth. He said it gets him through because it’s how life has been so far. He knows we are always his “home” even though we’re miles apart. He shared the link in the text and I began to weep. These weren’t tears of sadness. They were tears of love and support.

Be there for others. It’s who we are as humans.

Here’s the song from Coldplay . . .